Customer service skills, computer skills, Medical Assistant

KIMBERLEY WARREN

***** **** *** * ********, Wa. 98375 • Home: 360-***-**** • Cell: 360-***-**** • *********@*******.***

Professional Summary

Motivated Employee with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. I’m an Administrative Support Assistant Madigan Army Medical Center Department of Surgery responsible for Tracking financial, personnel, supply, and other administrative transactions. Update training course information as well as employee data in various personnel system databases, DMHRI’s, ATTAPS, DTS. Controlled mandated training processes, informed supervisors when employees are scheduled, scheduled classes, and handled associated staff actions. In coordination with the Administrative Officer, oversees and implements duties associated with time reporting, travel coordination, civilian pay processing, and civilian and military evaluation processing. Various positions and databases. Helped receive and in-process new employees into the office and out-processes them upon their departure. Briefed new employees of general rules and regulations pertaining to office employment, parking, special policies and procedures. Performed clerical support duties, including receiving calls and visitors, maintaining and revising service documents, maintaining the Chief’s calendar, updating the clinic schedule, maintained files, ordering of supplies, arranged meetings. Advised supervisor and personnel of background and reference material needed for varying matters. Summarized and format background material obtained from office files and other sources in order to consolidate and prepare administrative reports. Used word processing software to input and edit correspondence, reports, and documents; formats and prints in final form according to manuals and regulations. Used database or spreadsheet software to enter, revise, sort, and retrieve data for reports; and used graphics software to provide charts and graphs.

Skills

•CPR/First Aid certified

•Committed team player

•Efficient and reliable team player

•Compassionate

•Patient-focused care

•Professional phone etiquette

•Excellent communication skills

•Customer service-oriented Schedule and Reschedule appointments

•Provide customer service to patients and visitors in person or via telephone

• Flexible

•Works well under pressure

•Certified in 10-key

•HIPAA compliance

•Filing and data archiving

•Employee training and development Review templates and schedules prior to release.

•Design individual templates and procedures to providers and technicians schedule.

•Provide full range of receptionist, record maintenance, and miscellaneous clerical duties related to patient care

Work History

Advanced Medical Support Assistant Currently Jan 2022

Nursing Assistant/Medical Assistant (Vascular/Neuro/Family Medicine) 10/2009 to Current

Madigan Hospital - Fort Lewis, WA

•Review templates and schedules prior to release.

•Design individual templates and procedures to providers and technicians schedule.

•Provide full range of receptionist, record maintenance, and miscellaneous clerical duties related to patient care

•Schedule and Reschedule appointments

•Provide customer service to patients and visitors in person or via telephone

•Maintained accurate records of patient care, condition, progress and concerns.

•Monitored vital signs, such as blood pressure and pulse.

•Responded appropriately to the physical, emotional and developmental needs of patients.

•Tested and recorded blood glucose levels.

•Changed sterile dressings.

•Obtained information about clients' medical history, drug history, complaints and allergies.

•Maintained a clean, healthy and safe environment.

•Followed safe lifting techniques and individual resident lifting instructions.

•Transported patients to other areas of the hospital in wheelchairs and gurneys.

•Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

•Documents objective data and routine aspects of patient care.

•Reported any unusual circumstances in the patients' condition or environment.

•Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

•Provided a comforting and soothing environment.

•Took advantage of opportunities for continuing education, quality assurance and performance improvement activities.

•Monitored expiration of medical supplies and medications.

•Show patients to examination rooms and prepare them for the physician

•Perform routine laboratory tests and sample analyses

•Clean and sterilize instruments and dispose of contaminated supplies

Medical Support Assistant, 09/2007 to 10/2009

Madigan Hospital - Fort Lewis WA

•Record patients' medical history, vital statistics, or information such as test results in medical records

•Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

•Interview patients to obtain medical information and measure their vital signs, weight, and height

•Show patients to examination rooms and prepare them for the physician.

•Prepare and administer medications as directed by a physician.

•Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing

•Authorize drug refills and provide prescription information to pharmacies

•Explain treatment procedures, medications, diets, or physicians' instructions to patients

•Clean and sterilize instruments and dispose of contaminated supplies.

•Perform routine laboratory tests and sample analyses

Admin support/office assistant, 11/2006 to 08/2007

Aztec Facility Services (Madigan Hospital) - Fort Lewis, WA

•Ordered and distributed office supplies while adhering to a fixed office budget.

•Managed office supplies, vendors, organization and upkeep.

•Directed guests and routed deliveries and courier services.

•Answered and managed incoming and outgoing calls while recording accurate messages.

•Opened and properly distributed incoming mail.

•Greeted numerous visitors, including VIPs, vendors and interview candidates.

•Maintained a clean reception area, including lounge and associated areas.

•Organized all new hire, security and temporary paperwork.

•Completed data entry, tracked resumes and maintained the applicant tracking system.

•Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

•Knowledge of basic medical terminology.

•Ability to make appointments in a clinical setting.

•Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

•Ability to communicate effectively and professionally with employees at varying grade levels.

•Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

Education

Associate of Arts: Applied Sciences, Current

Pierce College - Lakewood WA

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