Customer Service Operations Management
Resume:
Lewis Rosen
**************@*****.***
Professional Summary
Accomplished executive with demonstrated history of addressing business challenges and streamlining processes to maximize revenue. Leads with superior business acumen and high emotional intelligence. Excels in operations management, budget adherence and forecasting.
Skills
Operations Management
Strategic Planning
Customer Acquisition
Marketing
Organizational Structuring
Experience
June 1996 - June 2020
4L Logistics - Clifton Park, New York
Founder & CEO
Managed business finances, keeping operations on sound financial footing with careful supervision.
Hosted meetings to answer questions and build morale.
Developed and executed comprehensive business plan.
Resolved conflicts between team members or departments to maintain cohesive working environment.
October 1988 - March 1996
Ashland Chemical - Renssalaer, New York
Facility Manager
Enhanced facility services, safety and quality while preventing cost overruns by developing and enforcing vendor contract specifications.
Developed strategic plans and departmental goals to maximize workflow and meet needs of other departments organization-wide.
Developed, maintained and monitored operating budgets and made adjustments to improve cost efficiency.
Reviewed vendor invoices for accuracy before submitting them for payment approval.
Education
June 1976
Brooklyn College Brooklyn, NY
Associate in Science (A.S.) Business
Language
English
Fluent
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