Patient Appointment Services Representative
Resume:
Ana Montoya
**** ************* **** *** ***
Miami, FL 33172. M
Phone # 786-***-****
************@*****.***
Objective
Seeking a position with a company which offers opportunities for advancement, where I can utilize my experience and educational background, an opportunity to expand my knowledge & grow within the company that will require me to utilize my skills, abilities, and experience to its fullest potential.
Experience
October 2022-January 2023
Nations Benefits
Member Services Representative
Answer high volume of inbound calls.
Provide members with information about their monthly benefits.
Route calls to each department as requested.
Follow up on member’s benefits not available at the beginning of membership
Provide exceptional customer support.
October 25, 2021- February 15, 2022
Change HealthCare/ Children’s Specialized Hospital
Greet clients
Send/receive emails
Answer incoming calls
Scheduled existing patient appointment and new patient appointment.
Use EMR-Meditech
March 27, 2021- Current University Healthcare Center (Front desk Coordinator)
Greet the clients, register them and enter their data into the company’s database.
Assist patients with insurance procedures, benefits coverage, and eligibility.
Providing documents and scanning charts
Collecting co pay
Verifying Insurances
Answering incoming calls
Scheduled existing patient appointment and new patient appointment.
Give status to patient’s on whether their prescription was sent to the pharmacy or not.
Return missed calls.
Using EMR- Care tracker
2020-2021 Cano Health LLC (Wellness Coordinator)
Leads a comprehensive wellness program.
Coordinates, plans, and facilitates health and fitness activities and programs for employees.
Plans and implements classes, speakers, seminars, personal training, and fitness assessments that promote healthy lifestyles.
Provide Snacks and drinks
Dedicate time to talk to the patients and uplift their spirits when they felt down.
Find resources for them.
Answer phones and route to the right department
2017-2019 Citrus Health Network, Inc (Peer Support Specialist/ Wellness Coach)
Provide peer support, wellness coaching, and assist patients in accessing and adhering to treatment services and overcoming barriers.
Offer wellness program(s) as assigned.
Encourage patient’s compliance will as prescribed.
Maintain appropriate professional standards.
Contact patients to remind them of appointments as needed and provide appropriate follow up.
Accurately complete all required SAMHSA form assigned.
Complete all clerical duties timely and effectively.
Adhere to all policies and procedures of Citrus Health Network, Inc.
Perform other duties as assigned.
Communicate effectively with QI/Project coordinator and care coordinator
2016- Batista Glass & Mirror (Office Clerk)
Responsible for taking phone order.
Sales
Customer service
Check Mail/E-mail daily
Take accurate measurements.
Keep inventory of hardware.
File, fax & make copies.
Set up installation appointments with clients.
Responsible to separate the hardware for different installations.
2011- 2013 Apollo & Hernandez Foot & Ankle Surgery (Medical Assistant)
Responsible for answering phones.
Make appointments.
File Medical Records
Responsible to verify insurance.
Responsible for scheduling foot surgeries
2010- Doral Medicine Associates (Medical Assistant)
Document patient data in computer system
Take patient’s vitals.
File, Fax and make copies.
Make and confirm patient appointments.
2009-2011 Sky Express Corp (Office Clerk)
Document customer’s data in computer system
Maintain orders and payments.
File, Fax and make copies.
Forward proper information to onsite personnel and or department
2005-2007 National Opinion Research Services Inc (Interviewer)
Conduct marketing research surveys over the telephone
2001-2002 Perez-Conde Inc (Secretary)
Responsible for translating catalogs, mail, and conversations.
Check Mail/E-mail daily
File
Inventory of products
Perform other duties as needed.
Academic
ATI Career Training Center Year 2009 Miami, FL
Medical Assistant Diploma Year 2001 Medellin, Colombia
Instituto Ferrin High School Diploma
Skills
Windows, Microsoft Office; MS Word, MS Excel, MS PowerPoint, Quick Books, Internet literate, Sterilization and packing instruments, OSHA, HIPPA, CPR (BLS) Healthcare provider, AHA, Verifying insurances with: Availity, Optum, Care Plus, and Healthsun
Tips
Dedicated and client focused, outstanding interpersonal and communications skills. Excels at multi-tasking in a fast-paced environment completing projects within time frame, take initiative to assure the job gets done quickly and efficient. Also, English, and Spanish speaker.
REFERENCES
Dr. Helena Martinez 954-***-**** *******@************.***
Ofelia Rivera 305-***-**** *******@************.***
Diana Durango 2444 Moore Heaven Drive East Clearwater, Fl 33763 727-***-****
Mayelin Perez 786-***-**** ************@*****.***
Marco Rodriguez (Manager at University Healthcare)
1601 East 4 ave Hialeah Fl 33010
Phone: 786-***-****
Contact this candidate