Customer Service Student Engagement
Resume:
Danielle Lira
Borger, TX *****
*********@*****.***
Summary
Caring Teacher with strong communication skills and drive to excite students about learning. Specializing in creating stimulating environments that help students achieve full potential and enjoy learning. Communicates effectively and maintains strong relationships with scholars, families and colleagues.
Attentive and adaptable Teacher skilled in management of classroom operations. Effective in leveraging student feedback to create dynamic lesson plans that address individual strengths and weaknesses. Dedicated and motivated to encourage student growth through carefully monitored academic progress.
Confident Head Waitress with 4 years of waitressing serving experience. Dedicated to cultivating positive and productive atmospheres for employees and customers. Committed to top-notch customer service and dynamic leadership.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Skills
Small Group Instruction
Student Engagement
Curriculum Implementation
Group Instruction
Positive Role Model and Mentor
Learning Style Assessment
Group and individual instruction
Community involvement
Learning Strategies
Serving Diverse Communities
Critical Thinking
Behavior Management
Instructional Methods
Fluent in English
Public Speaking
Reporting and documentation
Elementary Education
Child Development
Sales Promotion
Strong leadership
Waiting tables
Complaint Handling
Order Accuracy
Menu knowledge
Service prioritization
Point of Sale (POS) system operations
High-volume dining
Upselling techniques
Team Management
Food presentation
Relationship Building
Safe Food Handling
Menu Memorization
Sales Techniques
Conflict Resolution
Experience
April 2021 - October 2023
First Baptist Church Daycare - Borger, TX
Teacher
Developed and implemented lesson plans based on curriculum objectives.
Assessed student performance through tests, quizzes, and other assessments.
Provided individualized instruction to meet the needs of all students.
Encouraged critical thinking skills and problem-solving strategies among students.
Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Incorporated instructional best practices such as differentiated instruction into lesson plans.
Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Created meaningful projects that allowed students to apply their knowledge in real world situations.
Supported English Language Learners by providing additional resources tailored towards their specific needs.
Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
June 2018 - July 2019
Wildcatters - Borger, TX
Waitress Supervisor
Supervised waitstaff to ensure quality customer service and satisfaction.
Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Monitored employee performance, identified areas of improvement, and provided feedback.
Created daily shift schedules for waitstaff according to business needs.
Maintained accurate records of sales transactions and inventory levels.
Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
Ensured compliance with all health department regulations related to food handling and storage procedures.
Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Analyzed financial reports such as sales data and labor costs for management review.
Assisted bartenders when needed during peak hours or when short staffed.
Monitored cash register operations during shifts for accuracy of transactions.
Greeted customers, answered questions and recommended specials to increase profits.
Served high volume of tables at once and simultaneously supervised serving staff.
Trained new wait staff team members in proper procedures and important standards of establishment.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Completed opening and closing checklists to ensure smooth restaurant operations.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Implemented new POS system and trained staff members on use.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Explained goals and expectations required of trainees.
Education and Training
May 2023
Frank Phillips College Borger, TX
GED
Houston Baptist University Houston, TX
Some College (No Degree) Business Administration And Management
Completed continuing education in Business Administration and Management
Major in World of Business
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