Quality Assurance Software Development
Resume:
Michael McLaughlin
Mesa, AZ *5207
Cell: 503-***-****
*******.*********.**********@*****.***
Professional Summary
** *****’ experience in the IT industry in various roles which have included Hardware/Software support, Software Quality Assurance Analyst/SQA Manager, Business Systems Analysis, Project Management, Data Development Managing Supervisor.
Managed software enhancement projects from requirements generation and estimation, through application deployment and support.
Experienced in code/rules development for rules engine configurator, requirement generation, user story-use case and use case flow diagram development, functional design, story board, UI mock-up, test case/test procedure/test execution, OS image creation, software installation & configurations.
Managed multiple developers and quality assurance individuals and efforts for multimillion-dollar projects, some of which spanned years. Specialized in metric reporting, test design process documents, and creating QA test cases using Microsoft TFS Test Case Manager, Mercury Test Director, WinRunner, and Rational software development suite of tools.
Rational tools administration including the setup and implementation of ClearQuest into a new environment, System & Sotware testing and configurations, writing batch test scripts, and SQL query scripts. Enhanced QA software tools using VB script, the testing of AS/400, COBOL, C++, C#, VB.Net, and JAVA program application software.
Full understanding of the SDLC (Software Development Life Cycle) for IT software. Experienced utilizing and implementing various development methodologies including the development of a home-grown process.
Technical Skills
Testing Tools
TFS 2010 and Microsoft Test manager, Rational Requisite Pro, ClearQuest
Operating Systems
MS Windows 95/NT/2000/XP, Windows 7, Windows 10, Mainframe, AS400, Unix
Service Oriented Architecture (SOA)
Web Services, XML, Ready API, WSDL
Database
SQL Server 2000, SQL Server 2008, MS Access, MySQL
Methodologies
Agile, Waterfall
Workflow Tools
MS Excel, MS Word, MS PowerPoint, MS Visio, MS Project
Database testing tools
SQL Server Management Studio
Professional Experience
Trego Dugan Aviation, Mesa, AZ
November 2023 – Current
Customer Service Representative
Assist customers with checking in.
Check customers in at ticket counter.
Verify customers have the correct documents to fly.
Check in bags and take appropriate payment.
Scan boarding passes and verify documents.
Assist on ramp with departing aircraft.
Basha’s (Contract), Mesa, AZ
July 2021 – November 2022
Implementation Specialist through Ajilon
Create, update, and manage implementation instructions for Service Technicians
Test, update, and report results, on new software updates for POS applications and hardware
Install and support new hardware and software at customer point of sale locations.
Install and configure POS lane peripherals.
Support and train for new POS software go-live at end user locations.
US Airways/American Airlines, Mesa, AZ
Feb 2013 – Feb 2020
Sr. Quality Assurance Lead
Create, update, manage project plans.
Approve and reject emergency change control requests.
Facilitate defect analysis meetings with executive management.
Design, develop, and distribute metric reports analyzing project and personnel progress.
Lead quality assurance efforts for teams responsible for airline Client/Server applications including Kiosk, GateReader, QIK, Customer Baggage Notification
Create QA test plans, test cases, test scripts used for API and regression testing.
Data testing with SQL for validation of stored procedures between integrated systems throughout AA baggage systems which interfaced with 10 different teams of applications.
Daimler Trucks North America (Freightliner), Portland, OR
June 2000 – Feb 2013
Rational Tools Administrator / Quality Assurance Analyst/ Software Quality Manager / Business Systems Analyst / Project Manager / Data Development Managing Supervisor
Perform project management for projects assigned, managing multiple resources both on and offshore.
Create, update, manage project plans.
Defined project requirements utilizing Requisite Pro.
Approve and reject emergency change control requests.
Conduct performance reviews.
Facilitate steering committee meetings with executive management.
Designed, develop, and distribute metric reports analyzing project and personnel progress.
Create detailed project estimates.
SDLC (Systems Development Life Cycle) audits for Change Requests CR’s and worked on updating process documentation and create business/technical process flowcharts for development and QA groups.
Development of UI screen design mock-ups.
Conduct Sarbanes-Oxley control audits and quality assurance governance for internal projects.
Managed quality assurance efforts for a team responsible for a Java based Client/Server application utilizing backend configuration rules engine and SQL database used for vehicle configuration and Point of Sale (POS)
SQL data testing and stored procedure validation of pricing and sales transmitting systems.
Developed, implemented, and administered a new ClearQuest Defect tracking system in a client/server and web environment.
Create Use case documents, and flow diagrams.
Perform black box and automated test processes to help stabilize code releases on COBOL, C# .Net, and JAVA program application software.
Create QA test plans, test cases, test scripts used for regression testing.
Orcom Solutions, Bend, OR
January 1998 – June 2000
Quality Assurance Analyst / Implementation Engineer
Created Master Test Plan for an Internet Access System (IAS) developed at a large software development company in Central Oregon.
Analyzed automated test tools, to recommend the most efficient tool for the IAS project.
Managed resources and designed test efforts on the IAS project including development of manual and automated test scripts, and managed execution of the test plan by four other offsite resources under my supervision.
Develop test plans, manage and coordinate testing of a GUI project using Digital Dashboard technology.
Review and analyze requirements for various development projects to validate and verify consistency and adherence to the given business rules. Recommended corrections and modifications where needed.
Point Control / Camax / Structural Dynamics Research Corp (same company)
October 1992 – December 1998
Application Engineer / Technical Support Engineer / QA Engineer
Served as the Key Application Engineer for the Fabrication Product Line.
Performed on site, in house, and trade show demonstrations along with providing sales support for potential customers and Resellers.
Provided end user training and implementation. Training was provided at either the customers' shop or in house.
Created code generators and custom Macro files to implement resolutions for end user problems.
Created and documented ISO 9000 processes.
Interviewing of potential employees.
Review and provide input on designs specs at project start up, proof reading design specs and creating test plans from these specs that would cover new functionality, created automated tests for our regression test libraries, check in/out test cases using ClearCase.
Record and track bug reports, verify reported bugs, verify bug fixes.
Provide interactive hammer testing.
Provide technical review of software documentation, and implementation support for the companies Tech Support Engineers.
Provided technical phone support for current versions of all the product sets of the Software “SmartCAM”
Provided comprehensive BUG testing during software development cycles.
EDUCATION
University of Phoenix, Tigard, OR
Bachelor of Science in Information Technology (BS IT)
Lane Community College, Eugene, OR
Various Business focused courses
Military Service - US Navy
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