Customer Service Representative
Resume:
Sabrin Mire
Columbus, OH *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Appointment Scheduler/Receptionist
Newview Services Hvac - Columbus, OH
March 2020 to April 2023
Remote
Answered phone calls
Scheduled appointments for service
Made outbound phone calls
Office work
Customer Service Representative
Spectrum Communications
July 2018 to February 2020
Helped customers create accounts and set up services. Assisted with customer resolution and support. Assisted in answering financial questions and collecting payments. Case Manager
Hkt Teleservices - Dublin, OH
March 2017 to February 2018
Provided assistance to customers with account details and changes. Helped mediate between clients and customers to achieve resolution. Educated on product knowledge and made any alterations necessary. Quality Assurance Analyst
Wyndham Worldwide Corporate - Columbus, OH
September 2015 to February 2017
Responsibilities
Improving the quality of call center agents
Supervising agents on the call floor while supervisors were gone Giving statistics to agents to track there progress Providing weekly numerical progression and also behaviors of agent Skills Used
Meeting Sale Goals, Negotiation, Selling to Customer Needs, Motivation for Sales, Sales Planning, Building Relationships, Coaching, Managing Processes, Technical Knowledge, Embodying Company Policies. Customer Service Representative
Teleperformance - Columbus, OH
March 2015 to September 2015
Assisted customers with making hotel reservations. Created, changed, and canceled reservations. Customer Service Representative
Teleserivces
2012 to 2015
Cashier
Mcdonald's
2012 to 2013
Education
Diploma
Metro early college high school - Columbus, OH
2010 to 2014
Skills
• Customer Service
• Bilingual
• Call Center
• Customer Care
• Case Management
• Statistics
• Individual / Group Counseling
• Sales
• Quality Assurance
Certifications and Licenses
STNA
July 2020 to July 2022
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