M A Customer Service
Resume:
CELEDONIO L. CAINDOC JR.
Novaliches, Quezon City, Philippines
****.*******@*****.***
Philippine Passport Holder
OBJECTIVE: I am a multi-skilled and dedicated Professional with a degree in Social Science. I have 23 years of total work experience in Food and Beverage - Hospitality, Manufacturing, Healthcare Spa- Personal Care, Meat Processing, Transportation Services Industry in the different countries. Seeking for any job opportunity that will fit my background and qualifications. SKILLS SUMMARY:
Communication Skills Critical Thinking and Attention to Detail Problem-Solving Conflict Resolution
Customer Service Teamwork and Collaboration
Adaptability / Flexibility Negotiation Skills
Adaptability to Technology Leadership
Multitasking Analytical Skills
Workplace Safety Practices Supplier Management
Organizational Ethical Conduct
WORK EXPERIENCE:
Position Held : Purchasing Officer
Employer / Company : Galinos Medical Clinic Inc.
Industry : Healthcare
Location : Malate, Manila Philippines
Period : October 2021 – May 2024
Position Held : Purchasing Supervisor
Employer / Company : Victory Liner INC.
Industry : Transportation
Location : Caloocan City, Philippines
Period : January 2020 - March 2021
Position Held : Purchasing Officer
Employer / Company : MVKL Concepts, Corp.- ROJO COFFEE Industry : Food and Beverage - Hospitality
Location : Quezon City, Philippines
Period : August 2018 - August 2019w
Position Held : Senior Purchasing Assistant
Employer / Company : Rombe Phils, Inc - BMB Group of Companies Industry : Meat Processing
Location : Quezon City, Philippines
Period : March 2015 - July 2018
Position Held : Purchasing Head
Employer / Company : BlueWater DaySpa
Industry : Helathcare Spa- Personal Care
Location : San Juan, Philippines
Period : January 2014 - February 2015
• Evaluating vendors, comparing their products, prices, and services
• Negotiating contracts and agreements with suppliers to ensure the best terms
• Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
• Managing inventories and maintaining accurate purchase and pricing records
• Monitoring stock levels and identifying purchasing needs
• Researching and identifying prospective suppliers
• Implementing and enforcing company procurement policies and procedures
• Reviewing quality of purchased products and resolving any discrepancies
• Working with team members and Procurement Manager to complete duties as needed Position Held : Branch Manager
Employer / Company : Chef’s Noodle Phils. INC
Industry : Food and Beverage - Hospitality
Location : SM North, Quezon City, Philippines
Period : June 2013 - January 2014
Ensure the restaurant’s smooth operation in terms of Food, Service & Cleanliness
Performs POS authorization, implement procedure related to preparation of products & monitored its standard quality & quantity.
Takes charge of the inventory, ordering stocks & training staff.
Helps the restaurant obtain maximum sales through the use of promotions and implements marketing strategies to boost the restaurant sales. Position Held : Assistant Restaurant Manager
Employer / Company : Pizzetta Restaurant- The Sultan Center/EPICTURE Group Industry : Food and Beverage - Hospitality
Location : Mahboula, Kuwait
Period : May 2010 - May 2013
Ensure the smooth operation of restaurant in terms of excellent costumer service & standards of food quality.
Handling restaurant paper works such as Daily Sales Report, Weekly & Monthly reports, Food Cost, FMC, Ordering & Inventory.
Supervise the staff on their assign task and schedules. Position Held : Store In- Charge/ Head Waiter
Employer / Company : Al Ahli Sports Club
Industry : Food and Beverage - Hospitality
Location : Al Qusais, Deira, Dubai
Period : 2007 - 2009
Responsible for overseeing the work of other waitstaff or store employees, ensuring that they adhere to company standards of service, dress code, and behavior. They may also provide training to new staff members and conduct performance evaluations.
Ensuring that customers have a positive experience. This includes greeting guests, taking orders, addressing customer inquiries or concerns, and ensuring that service is prompt and courteous.
Managing inventory levels is crucial for smooth restaurant/store operations. The store in- charge/head waiter may be responsible for monitoring inventory levels, placing orders for supplies, and ensuring that stock levels are adequate to meet customer demand.
Responsible for ensuring that the restaurant or store premises are clean, tidy, and organized at all times. This includes overseeing cleaning schedules, ensuring that tables are cleared promptly, and maintaining cleanliness in dining areas, restrooms, and kitchen areas. Position Held : Store In- Charge/ Senior Crew- Team Leader Employer / Company : Mrs. Fields Cookies Ababa Company Industry : Food and Beverage - Hospitality
Location : San Juan, Philippines
Period : 2006 -2007
Responsible for supervising and leading a team of crew members. This involves assigning tasks, providing guidance and training, and ensuring that team members adhere to company policies and standards.
Responsible for ensuring that customers receive exceptional service. This includes greeting customers, assisting with inquiries or concerns, and resolving any issues that may arise during the customer's visit.
Oversee inventory management processes, including receiving deliveries, checking stock levels, and ensuring that shelves are adequately stocked. They may also be responsible for conducting regular stock counts and identifying any discrepancies.
Ensure that store operations run smoothly and efficiently. This involves opening and closing procedures, cash handling, maintaining cleanliness and hygiene standards, and ensuring compliance with health and safety regulations. They may also assist with administrative tasks such as scheduling shifts and managing payroll.
Position Held : Waiter
Employer / Company : Super Bowl of China- Neo Cuisine Incorp. Industry : Food and Beverage - Hospitality
Location : Quezon City, Philippines
Period : 2005 - 2006
Responsible for providing excellent customer service to guests. This includes greeting customers, taking food and beverage orders accurately, answering questions about the menu, and ensuring that customers have a pleasant dining experience.
Ensure that food and beverages are served to customers in an attractive and appetizing manner. This involves carefully arranging plates, garnishing dishes, and serving beverages with attention to detail.
Responsible for maintaining cleanliness and orderliness at their assigned tables. This includes clearing dirty dishes, resetting tables with clean utensils and napkins, and ensuring that tables are clean and presentable for the next guests.
Communicate customer orders to the kitchen accurately and promptly, ensuring that food is prepared according to the customer's specifications. They also coordinate timing to ensure that meals are served in a timely manner.
Position Held : Sales Associate
Employer / Company : Timezone- Australia
Industry : Leisure - Hospitality
Location : GreenHills, San Juan, Philippines
Period : 2005 - 2006
Responsible for assisting customers with purchasing tokens, game cards, or admission tickets. They provide information about the arcade's games, attractions, and pricing options, and they may also help customers troubleshoot any issues they encounter with arcade machines or equipment.
Promote arcade games, attractions, and special promotions to customers. They may suggest additional game tokens or play passes to enhance the customer's experience and increase sales revenue. Up selling may also involve promoting arcade memberships or loyalty programs to encourage repeat business.
Handle cash, credit card transactions, and electronic payments accurately and securely. They operate cash registers or point-of-sale systems to process payments, issue receipts, and provide change to customers. They also reconcile cash drawers at the end of their shift and ensure that all transactions are recorded correctly.
Help maintain a clean, safe, and organized environment in the arcade. This includes regularly cleaning and sanitizing arcade machines, game consoles, and common areas. They also restock game tokens, prizes, and other supplies as needed to ensure that customers have a seamless and enjoyable experience.
Position Held : Sales Assistant
Employer / Company : Well Made Incorporation
Industry : Manufacturing
Location : Mandaluyong City, Philippines
Period : 2004 - 2005
Communicate with customers to provide information about products, pricing, and availability. They respond to inquiries via phone, email, or in-person, assisting customers with placing orders, tracking shipments, and addressing any concerns or questions they may have.
Process sales orders accurately and efficiently. This involves entering order details into the company's system, verifying pricing and product specifications, and generating order confirmations and invoices. They may also coordinate with other departments, such as production or logistics, to ensure timely order fulfillment and delivery.
Assist in maintaining sales databases and records. They track sales activities, update customer information, and generate sales reports for analysis. They may also help identify sales trends, customer preferences, and opportunities for growth or improvement.
Provide administrative support to the sales team, such as scheduling appointments, preparing sales presentations or proposals, and organizing sales meetings or events. They may also assist with preparing sales forecasts, managing inventory levels, and coordinating marketing efforts to support sales initiatives.
Position Held : Production Controller/ Service Crew Employer / Company : Jollibee Foods Corporation
Industry : Food and Beverage - Hospitality
Location : Olongapo City, Philippines
Period : 2001 - 2004
Responsible for overseeing the food preparation process to ensure that all products meet Jollibee's quality standards. This includes monitoring cooking times, temperatures, and portion sizes to maintain consistency across all orders.
Manage inventory levels of food ingredients and supplies, ensuring that sufficient stock is available to meet customer demand while minimizing waste. This involves conducting regular inventory counts, placing orders for replenishment, and rotating stock to prevent spoilage.
Responsible for greeting customers, taking orders, and processing payments accurately and efficiently. They provide friendly and attentive service to ensure a positive dining experience for guests.
Assemble orders according to Jollibee's standards, ensuring that food items are presented neatly and attractively. This includes packaging meals in containers or bags, adding condiments or garnishes as required, and verifying order accuracy before serving. EDUCATION:
Tertiary:
Bachelor of Arts in
Social Science
Ramon Magsaysay Technology
University
Zambales, Philippines
Year Graduated: 2004
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