Customer Service Bi-Lingual
Resume:
Denise Reyes *** Church St.. • Amsterdam, NY *****
**********.**@*****.***
PROFESSIONAL SUMMARY:
Hard working and dedicated employee with supervisory experience; strengths include working with a
team, creating a productive work environment and learning new tasks quickly; articulate and effective
communicator and bi-lingual with excellent interpersonal skills.
RELEVANT SKILLS:
Supervising:
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in
performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when
appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules. Investigate and resolve complaints regarding food quality, and
service.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that
food is prepared and presented in an acceptable manner
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Plan budgets and authorize payments and merchandise returns.
Maintain food and equipment inventories, and keep inventory records.
Customer Service/Sales:
Provide customer service by greeting and assisting customers, and responding to customer inquiries and
complaints.
WORK EXPERIENCE:
St. Mary’s Hospital Amsterdam, NY
Catering Associate June 2014 to Aug.2016
Wal-Mart Farjardo, PR
Deli Supervisor November 2011 to January 2013
McDonald's Latham, NY
First Assistant Manager August 2003 to May 2009
The Walking Company Albany, NY
Sales (Christmas Season) November 2009 to January 2010
EDUCATION:
NYS Board of Education Albany, NY
GED
DIPLOMA/TRAININGS:
Certification/License in Food Safety
Recognition - Outstanding Assistant Restaurant Manager of the year in 2009.
Basic Shift Management Diploma (BSM)
Advance Shift Management Diploma (ASM)
Effective Management Practices Diploma (EMP)
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