Customer Service Call Center
Resume:
Judy Gann
Lapse in work history
Odenville, AL **120
***********@*****.***
Hello, I would like to explain the lapse in work history. I had multiple surgeries and it was difficult to sit at a computer. Due to my medication & my pain- I went on disability. In June 2021, I had a spinal cord stimulator implanted in my back. It has helped tremendously with the pain, I do not have the severe pain anymore and would love to be given an opportunity.
I am unable to work FT hours,due to Social Security., but will be available next year(2025 full time ). I was previously working 3 days a week. Mon- Wednesday . I promise you, you will not be sorry. I am a people person. I believe in one call resolution, if all possible. I have extensive Customer Service & Supervisory Experience. Let me help you Get the job DONE! Thank you in advance for your consideration.
Authorized to work in the US for any employer
Work Experience
Customer Service Rep/Call Center
BPO American - Greer, SC
June 2022 to July 2023
From June 2022 - July 2023, I have worked for BPO American. It is a remote call center in which I was originally hired for inbound call center. Immediately, I was offered a position in Outbound Call Dept. We handled all types of outbound calls promoting Smilemakers, Oriental Trading Company, Etc. The last few months our dept was slow and I have been working Inbound calls in which I was taking payments for traffic citations, Placing customer orders for Spirits Timeless Entertainment, Music Rewind and others, We also took answering service calls for many companies including Family Law, Orthopedic Specialist and Infertility clinics and many more working in different applications. I worked Part time -3 days a week due to Social Security Disability. I would like to be able to work those days again. I recently had neck surgery, but should be back to normal in a couple of weeks. I leave open Thursdays and Fridays for any appointments that my husband and I have. I appreciate your consideration, I look forward to hearing from you soon. Thank you so much! Customer Service Call Center
SoLINC - Birmingham, AL
June 1999 to May 2010
I was hired as a CSR in a call center in June1999. After a few months, I was promoted to a Special Projects CSR- IF a large customer had many phone changes, the CSR would send the call to Special Projects. In March 2000, I was promoted to Team Leader . I handled dissatisfied customer calls when they didn't get the answer they wanted, then I would make a decision that was fair for the customer and SoLINC, but also following guidelines set forth by the company. Team Leaders over saw the CSR's and was their first point of contact when they had questions regarding New rate plans, customer questions etc.
• Resolved customer issues
• Managed customer account
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Customer Service Manager\ Cash Office Supervisor\Personnel Manager Third Key Manager.
Goody's Family Clothing - Birmingham, AL
February 1994 to May 1999
Hired as Customer Service Manager- Duties included overseeing all Customer Service Reps. Responsible for all functions at the Customer Service desk and Layaways. I have included Layaway audits, CSR work schedules, and evaluations. I oversaw the work in the cash office functioning as the Cash Office Supervisor.From counting deposits and going to the bank, to Employees and schedules. I opened and closed the Cash Office working one night per week as the Third Key Manager. Finally, my job included the Interviewing and Hiring process and training preparation. Responsible for Employee's personnel records and Human Resources. My office was audited for completion of all New hire record files and was found in compliance.
Education
High school diploma
Leeds High School - Leeds, AL
August 1973 to 1977
Skills
• Customer service (10+ years)
• Front Desk
• Retail Sales (10+ years)
• Typing (10+ years)
• Cash Handling (10+ years)
• Account Management
• Data Entry (10+ years)
• Accounting (4 years)
• Office Management (10+ years)
• Human Resources (10+ years)
• Recruiting (6 years)
• Accounts Receivable
• Management (10+ years)
• Accounts Payable (4 years)
• Customer support (10+ years)
• Communication skills (10+ years)
• Computer skills (10+ years)
• English
• Interviewing (10+ years)
• Payroll
• Bookkeeping
• Cold Calling
• Administrative Experience
• Microsoft Outlook
• Research
• Tax Experience
• Account Reconciliation
• Zendesk
• Scripting
• Live chat
• Human resources
• Cash handling
• Retail sales
• Cash register
• Balance sheet reconciliation
• Office management
• Account reconciliation
• Account management
• Front desk
• Cold calling
• Windows
Certifications and Licenses
Awarded the Silver "G" three times for excellence. Assessments
Call center customer service — Proficient
August 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
February 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Typing — Completed
August 2023
Transcribing text
Full results: Completed
Technical support: Customer situations — Proficient August 2023
Responding to technical support situations with sensitivity Full results: Proficient
Attention to detail — Proficient
August 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have been out of work due to back surgeries and other health problems. I am now ready to get back into work. I have over 40 years customer service. I am able to do the work of a CSR at home. I would love to have the opportunity to work for your company. . Thank you so much!
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