Customer Service Direct Support
Resume:
Middlesboro, KY, *****
********@*****.***
Sara D. Robinson
Service With A Smile!
Thank you for inquiring further into my collective experience, knowledge and skill. With over 10+ combined years of Customer Service experience and working with the public, I am an asset in any job setting. I am focused and a quick learner. So read on, and tell me how I may be of service to you and your business today! Sign me up and I will provide service with a smile!
MOST RECENT EXPERIENCE
Noah’s Ark Daycare Center, Middlesboro, Ky, 40965 - Toddler Teacher
November 2019 - July 2021
Providing all around care for a classroom of toddlers between ages 1-3, including but not limited to: assisting them with mealtime and clean-up, teaching them proper and appropriate good hygiene habits, assisting them while they learn and play in various ways.
This job was very rewarding to me as I am a mother of twin girls and I absolutely love working with children. It is definitely a test to ones patience and nerves. Those in the caregiving field say “if you can work with children or the elderly, you can work with anyone.” And I am proud to say that I have done both, and add both to my resume of experience.
ACT (Advanced Call Centers Technologies, LLC) Johnson City, Tennessee, 37601 423-***-**** — Call Retention Trainee
June 2019 - June 2019
At ACT I was in training under "Leslie" for the AT&T project, to work in Call Retention once training was completed.
In my short time at ACT I was able to learn of several new tools and techniques in regard to customer service that I will take with me and continue to utilize along my career path.
For reference please contact Sherri Currin, HR.
Exxon/Mobil Rockytop 904, Harriman, Tennessee, 37748 — Sales Associate
October 2018 - April 2019
Duties including but not limited to: Providing local community members and other visiting patrons with fast and friendly service. Managing Assets. Communications. Loss Prevention. General labor maintenance and upkeep. Etc.
References: Eddie Ridings - Asst. Store Manager 865-***-****, Matt McCoy - Fellow Associate 865-***-****, Johnny Human - Loyal patron and friend 423-***-****.
Michael Dunn Center, Kingston, Tennessee, 37763 — Direct Support Professional/House Manager
August 2017
As a Direct Support Professional I provided direct support and assistance to individuals with physical and intellectual disabilities. These duties included but were not limited to: personal hygiene, accompaniment on outings and appointments, communicating as an advocate for individuals, and providing meaningful quality care in various ways.
As a House Manager, I accepted the additional responsibilities of directing staff within individual homes, holding meetings with families and professionals involved in Care Plans for individuals, and keeping up with all of the needs and requirements all the way up to State Level.
CPR Certification; Medication Administration Certification.
References: Denise Willer, RN/ ADON 865-***-****
Michele West, LPN/HM 937-***-****
EDUCATION HISTORY
Southeast Kentucky Community and Technical College, Middlesboro, KY 40965 — Some Courses Completed
August 2014 - May 2015
Completed my first semester with 15 credits, obtaining honors in English and placement upon the Dean's List.
Chose to withdraw into my second semester due to family medical reasons that interfered with my commitment to higher education.
Middlesboro High School, Middlesboro, KY, 40965 — High School Diploma
August 2006 - May 2007
Completed my senior year of courses and obtained my diploma at this establishment.
I participated in Drama, Choir, Concert Band and Marching Band.
AWARDS and ACQUIRED SKILLS
Honors - Enlish I - Southeast KCTCS
Dean's List - Southeast KCTCS
A-B Honor Roll - MHS
Adult First Aid/CPR/AED - MDC
Medication Administration Certification - MDC
Acquires Skills - including but not limited to: Customer Service, Supervising, Managing Assets, Cash Handling, Inventory, Record Keeping, Sales, Hospitality, Direct Supports, Caregiving, Communications, Call Center, and more, among my 15 years of various employment experiences.
A Little More About Me
My first job, I acquired at the age of 15. My motivation to enter the workforce and provide for myself I believe comes from growing up in a large yet split-style family setting. Altogether, I was one of ten and therefore well aware of the importance of learning to support myself and reduce the strain among my parents.
During my senior year of Highschool, the union my parents worked for at the local hospital, went on strike! After school I picketed with my parents but eventually picked up a part time job at the McDonalds restaurant which was conveniently located directly across the street from the hospital, and my parents' picket-line. I supportively participated in the strike after school, and before going into work where I did what I could to help provide for my family.
Ask me more about my experience! Find out what services I can provide for YOU!
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