Sales Manager General

BRIAN J. SINGER

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PROFESSIONAL RESUME

Hoffman Toyota/Nissan – West Simsbury, Connecticut

Regional General Sales Manager – 3/20 to Present

Responsibilities are the same as those for the Toyota dealership with the added responsibility of a second dealership (Nissan) and a total of thirty-four employees.

Successfully established long and short range goals for the sales staff. Ensured a positive and growth-oriented culture.

Increased Nissan year over year productivity by 500% N/C PRU, 225% U/C PRU, 430% TG, 61% USED. The 2021 Turn rate for Hoffman was 52% as compared with the district’s rate of 41% and the northeast region’s rate of 44%.

Delivered impressive customer satisfaction (KPI/CSI) results with a score of 982, which was superior to the district’s 954, region’s 952, and national 950 scores.

Hoffman senior management recognized that our Nissan dealership “performed at an extremely high level in 2021.”

Increased Toyota year over year productivity by 20% UNITS, 203% N/C PRU, 165% U/C PRU, 240% in TG, 42% USED.

Delivered superior customer satisfaction (TLE/CSI) score of 78.4%, which ranked 29th out of 113 dealers in the New York region, ranking in the top 25% of all regional dealers.

In 2021, Hoffman Toyota’s Turn rate was 79% as compared with the nation’s rate of 73%, district’s rate of 67% and the northeast region’s rate of 69%.

Hoffman Toyota – West Simsbury, Connecticut

General Sales Manager – 2/19 to Present

Two time President’s Award winner. Responsible for day-to-day sales operations and supervision of twenty employees including salespeople, business managers, lot attendants, and Business Development Center specialists. Responsible for increasing store profitability, hiring and firing employees, assisting the marketing departing in developing new marketing strategies.

Assisted in the development and rollout of “Hoffman at Home,” which is a web-based car buying experience.

Worked every day through the Covid-19 pandemic and was designated as a key employee. During the first month of the pandemic, we sold 47 cars.

Hoffman Honda – West Simsbury, Connecticut

Sales Manager – 11/14 to 9/18

Three-time President’s Award winner. Recruited business managers, salespeople, and office staff. Responsible for training, team building, revenue generation, development of new strategies, implementing and maintaining sales processes, statistical reporting.

Fluent in VAuto, VINSolutions, Dealer Track, Microsoft Office.

Crowley Nissan – Bristol, Connecticut

General Sales Manager – 12/07 to 11/14

Successfully established systems and procedures that resulted in sales growth of 70%.

Increased gross profits year over year by establishing formal training programs. Responsible for hiring, firing, motivating staff retention, training, appraising incoming vehicles, and running the sales desk. Effectively maintained a high NSSI score and achieved Owner’s First Fund benefits in the past 2 quarters. Utilized key systems including VAuto, ADP Web Desking, Light Year Systems, Brophy Development System, and Sendmeafriend.com.

Trained with Automotive Profit Builders and Brophy Development Systems. Responsible for penciling and structuring leased and financed new and pre-owned car deals. Consistently structured deals to provide finance office with the opportunity to achieve maximum back-end profit.

Crowley Nissan – Bristol, Connecticut

Internet Manager 10/05 – 12/07

Responsible for responding to all internet-based inquiries via email, phone, and text messages. Provided video correspondence to meet customer requests. Sold an average of 20 vehicles per month.

E.C.M. Incorporated – Edison, New Jersey

Assistant Vice President –8/04 to 9/05

Recruit, train, and manage a diverse sales force. Prepare and present motivational meetings for staff. Lead sales staff that achieved Top Producing Office designation for 11 out of 12 months. Sold reproduction artwork to galleries, universities, hospitals and professional offices.

Route 46 AutoMall – Totowa, New Jersey

Closer and Sales Manager – 5/02 to 8/03

Sold Mitsubishi and Nissan vehicles. Responsible for twelve-person sales force. Assisted sales force by structuring, negotiating, and closing deals. Interacted with banks and other lending institutions. Provided management level service for new and existing customers.

Brad Benson Mitsubishi Hyundai – Monmouth Junction, New Jersey

Sales Consultant/Closer – 12/01 to 5/02 and 8/03 to 6/04

Specialized in product expertise and visual demonstrations. Provided preliminary credit analysis for customers. Top salesperson five consecutive months. Utilized as closer for general sales force. Awarded Hyundai Platinum Certification and Mitsubishi Triple Diamond Certification for outstanding sales and product knowledge.

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