Service Technician Customer
Resume:
WILLIE GORDON
***** **** *** **** **,upper Marlboro 20772 +1-240-***-**** DOB:
**********@*****.***
I am a determined individual with a strong work ethic, I am extremely reliable and strive for excellence. I truly believe I will be an asset as I will bring my vibrant and driven personality. I can adapt to working in under pressure. Highly motivated and a very hardworking individual who is a team player and believe in a strong work ethic and was rewarded with a management position at 18 years old. Working in Customer Service environment requires someone who is equally confident and engaging.
EXPERIENCE
McCarthy services December 2022- Current
Plumbing service Technician
I am currently working with McCarthy and have had the pleasure of elevating my current skills within the company. My daily role consists of:
Diagnostic plumbing inquires.
Creating quotations and presenting it to the customer whilst still providing other alternative prices for their inquire.
I provide the customer a consultation before carrying out the work.
Once customer is happy with the quotations and the consultation, I will gather the correct material to complete the works.
Once I have completed the works, I will go through a final stage called “wrap up”. This consists of me explain what I have done, if the customer has any further question I will answer and the next steps. Dwyer August 2022- November 2022
Sewer specialist / Plumbing service technician
December 2022- July 2023
I enjoyed working with McCarthy and have had the pleasure of elevating my skills withthe company. My daily role consisted of: Diagnostic plumbing inquires.
D.M Select Services
2
Working for Dwyer and have enjoyed my role here. I have been able to get amazing training which has allowed me to travel to Pennsylvania to learn how to use different equipment.
We were working alongside a company that provided us the training and skill set me needed for this role.
Len The Plumber September 2020 – August 2022
Service Technician / Dispatch
As a service technician my duty is to help customer with their plumbing inquires. My other responsible were:
To issues a consultation with the customer
To provider a quotation
To ensure a safe install
To try and up sell our company products
Lastly to take payment and send customer a E receipt via email.
Was a first point of contact for customers to book with the plumbers.
To resolve complaints customers might have faced with their service.
Answered emails from our customers and 3 party companies if needed. When first joining Len the plumber I completed an apprentice program. This led me to receiving a plaque for my apprenticeship. This allowed me to start my plumbing career and helped me become the highest plumber to sell for the company. With one job I sold for $24,000 and with in that same year I made a total of $872,000. Whilst working as a dispatcher my duty was to coordinate a fast-paced customer service operation, resolving complaints and ensuring customer satisfaction. This helped to learn how to work under pressure and to Deliver exceptional customer service, achieving individual targets.
McDonalds October 2017- May 2019
McDonalds Manger
receiving a plaque for my apprenticeship. This allowed me to start my plumbing career. Answered emails from our customers and 3 party companies if needed. Apprentice / Service Technician
3
Working for McDonalds I had to deliver a speedy service with great quality. My duties were:
Resolving difficult complaints and making sure customer is satisfied by the end of their service
Running a team
Ensure crew members have had the full training and extra training if needs be
Ensure that the rota is always up to date
Hiring new stuff fit for the company
When first starting my journey with McDonalds I started of as a crew member. After four months of hard work, I was offered a position management. I would say working in McDonalds has taught me how to work with speed whilst providing excellent service. It has taught me how to deal with difficult complaints and take leadership in certain situations. I can say with those skill I have learnt in my time at McDonalds it has still helped me today when it comes to my work ethic. Walmart September 2017-June 2019
Walmart associate
My responsibilities include delivering excellent to help my former co- workers and customer. My addition responsibilities were:
Unloading trucks
Stacking pallets
Stocking shelves
Helping customers with inquires
With my role in Walmart, it taught me organization and how to interact with customers. With this as my first job I had to pick up a lot of customer service skills and how to work with others. This helped me get other roles in the company and allowed me to work in front of house and back of house.
4
EDUCATION
Prince George community College
High school or equivalent
Frederick Douglass high school – Upper Marlboro, MD AWARDS AND ACKNOWLEDGEMENTS
Volunteering in my local community
Completing youth work
Cooking and servicing food for homeless shelters SKILLS
Computer skills
Leadership skills
Problem solving
Negotiation
Verbal communication
Time management
Creative
Contact this candidate