Customer Service Administrative Assistant
Resume:
Michella Wilson
Great Organizational skills, Focused,EffectiveTime Management Skills
**************@*****.***
Detroit, MI 48227
Authorized to work in the US for any employer
Summary
Customer Service support professional experienced working in fast -paced environments demanding strong attention to detail, communication and leadership skills. Highly trustworthy, ethical and committed to providing superior customer service. Results oriented and resourceful in completing projects and multi-tasking effectively.
Work experience
Executive Administrative Assistant
Wingz on Wheelz - Columbus, OH
January 2020 to Present
Delegation of task to inner team mates that resulted in effective communication. Experience in Microsoft Word, Excel and PowerPoint, Creating Spreadsheets, formatting meeting minutes, I Organized and Managed Calendars for entire team. Scheduled Appointments, Created agenda for daily meetings with time frame of meeting. I adjourned meetings with affective resolutions to topics that arise within a one week deadline notice, I input all data entry for travel, Confidential information,events into software system for tracking purposes. I utilized extensive training on effectively identifying company lope holes with positive results. I interviewed purposeful individuals to assist with the growth of the company.
Sales Associate/Payment processor
Evolve Tele-Services, Inc - Remote
January 2022 to November 2022
My job required intake of at least 100 calls daily with high quality. I specialized in submitting bills for clients, Adjusting payments, escalating claims and resolving individual concerns to accommodate needs of customers to maintain payments. I’m experienced with selling high quality products, processing customers payment information and making sales throughout my shift. I communicate with supervisor via chat message to file claims on customers behalf. I maintained professionalism during interactions and reported to superior once claim was successfully completed and submitted. I met the necessary work requirements to continue my job.
Customer Service Representative/Call Center
CRUSECOM TECHNOLOGY CONSULTANTS - Michigan
February 2020 to December 2021
I assisted various customers with incoming calls for WIC assistance, FIA payments,EBT benefits, provided consultation and replacement cards on a daily basis, accommodated clients with time frame supplements would be received, Supported customers with negative items that needed to be disputed on account and followed proper protocol to submit claims on account
Youth Coach
Wolverine Human Service - Detroit, MI
September 2015 to April 2020
Administer security for all youth; provide daily mentorship
Maintain work according to rules and policies and standard licenses
Administer all residents and monitor whereabouts for all and manage appropriate behavior
Monitor admission of all visitors into facility and ensure appropriate privacy for all resident and staff
Organize workshops for small groups and assist departments to organize educational and clinical services
Monitor resident requirements and analyze all physical and emotional needs
Manage medications and ensure appropriate usage as per requirement
Ensure neat and clean room(s) and maintain optimal levels of hygiene
Mail Carrier
United States Postal Service - Ann Arbor, MI
October 2013 to September 2015
Bundle mail in preparation for delivery or transportation to relay boxes
Maintain accurate records of deliveries; enter change of address orders
Hold mail for customers who are away from delivery locations
Leave notices telling patrons where to collect mail that could not be delivered
Education
High school diploma in General Studies
Penn Foster High School - Scranton, PA
August 2014 to July 2018
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