Customer Service Food

Suman

*************@*****.*** Saint John, New Brunswick

Summary of Qualifications

• 4+ years of experience in providing outstanding customer service

• Collaboration skills and detail-oriented approach to help team members understand and accomplish the work effectively by collaborating with them

• Experience with Microsoft software’s like Word, Excel, PowerPoint

• Willing to relocate

Work Experience

Shift Supervisor May 2022 – April 2024

Dairy Queen Edmonton, Alberta

• Provide a strong customer service experience by assisting customers to place orders as per their preferences through phone, email and in-person

• Increased sales by 5% daily growth by upselling about in-store and online offers

• Look after the team and help them accomplish daily tasks by guiding them

• Strong Analysis skills used for performing administrative duties like ordering the correct number of products for the store, managing schedules, documents of the store Sales Associate Dec 2019 – Jun 2022

7 Eleven Edmonton, Alberta

• Worked in fast-paced environment and Increased sales by 10% every day by upselling products to the customer during the transaction

• Helped in surging the online order score by paying attention to details of the orders and made changes by contacting customers when required

• Assisted customers to familiarize themselves with the new products and services like mobile applications and self checkout process

• Managing difficult situations by understanding the concerns of customers related to services and tried to resolve them which helped to reduce workload on managers Education

Post Graduate Diploma in Global Business Management Centennial College Toronto, Ontario

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