Customer Service Supply Chain

Summary

Experience Leader with a track record of managing a team of 100 and achieving exceptional result.

Education

Graduated from Lee County High School – Bishopville, SC

B.S. Supply Chain Management from University of Phoenix

MBA Business Administration from University of Phoenix

Work History

Warehouse Supervisor, Domino’s Distribution, Columbia, SC

06-17-2023 thru Present

Supervised a team of 10 customer service representatives, resulting in a 25% increase in customer satisfaction ratings

Coordinated the daily operations of the customer service department, resulting in a 15% reduction in customer complaints

Established and maintained effective relationships with customers, resulting in a 10% increase in customer retention.

Warehouse Lead, Shakespeare Monofilament/ProLogistix Employment Agency, Columbia, SC

Temp from 06-10-2022 thru 06-17-2023

Responsible for auditing over 600 thousand dollars’ worth of stored equipment in SAP.

Reduced company waste by over 2 million dollar a year by implementing smarter storage procedures and extending product life cycle.

100% gross net on quarterly cycle counts, in the first year.

Vendor Compliance Supervisor, Capstone Logistics LLC, Columbia, SC

04-23-2021 thru 06-01-2022

Reduced overhead by 45%

Developed and maintained vendor scorecard program to measure nationwide performance of 95 vendors, emphasizing Time, Quality, Support, and Compliance, resulting in a 40% improvement in overall performance.

Successfully negotiated a multi-year IT outsourcing contract, resulting in a savings of $1M over the term of the agreement.

Implemented management reporting with suppliers for deal monitoring, service consumption analysis, and demand forecasting.

Receiving Clerk/Forklift Operator, Santa Cruz Nutritional/Via Norman Williams Staffing Agency, Sumter, SC

Temp from 03-09-2020 thru 03-20-2021

Administrated inbound and outbound trucks to meet the daily schedule

Supported all functions within the shipping and receiving department.

Inventory Control Supervisor, Patterson Logistics LLC, Columbia, SC

01-06-2019 thru 02-24-2020

Trained personnel and implemented systems to improve the following KPIs: Drove DOH from 96 to 65 days.

Established software interfaces between the ERP system and UPS/FEDEX Established POU (Point of Use) and KANBAN inventories systems.

Created client-side logistics channels for incoming deliveries Technical consultant for the company's scanner system.

Production Planning Administrator, Flex LTD/Via ProLogistix Services, Columbia, SC

Temp from 01-14-2018 thru 01-01-2019

Led cost-saving initiatives by optimizing production processes, reducing overall manufacturing expenses by 15%.

Implemented a new inventory management system, resulting in a 20% reduction in material waste.

Developed production schedules and coordinated with cross-functional teams to ensure timely delivery of products.

Utilized ERP software to forecast demand and adjust production schedules accordingly, improving on-time delivery by 25%.

Warehouse Operation Manager, Universal Trade Solution, Orangeburg, SC

10-26-2016 thru 01-04-2018

Increased module shipping proficiency to 99% accurate on time delivery.

Managed a team of 30. Four supervisors (indirect)

Achieved an 85% faster MOB/DEMOB time for project preparation.

Manage a 1M sq. ft. warehouse reception and distribution operation with merchandise valued at over $60M

Led initiative to reduce the costs of moving containers by 20%.

Improved inventory accuracy by 10%, reaching 99% accuracy by adding new business tools.

Purchasing Agent, Climatic Home Product LLC, Columbia, SC

04-04-2015 thru 10-03-2016

Overhauled the existing inventory system to improve tracking efficiency, resulting in a 20% reduction in processing times.

Negotiated with suppliers to slash costs by 10%, which also improved delivery timelines by 25%.

Prepared purchase requisitions, RFQs, and purchase orders, achieving 96% correct delivery.

Negotiated prices and terms with material suppliers and vendors to lower costs by over 15%.

Improved vendor relations through plant visits, in-house meetings, and follow-up phone calls, maintaining a 95% vendor retention rate.

Material Handler, Schneider Electric/Via Roper Staffing, Sumter, SC

Temp form 02-14-2015 thru 04-01-2011(two-month assignment)

Material Handler, Becton Dickinson/Via Select Source, Sumter, SC

Temp from 10-17-2014 thru 02-10-2015(assignment ended)

Material Handler, Eaton Corporation/Via Norman Williams and Associates, Sumter, SC

Temp from 02-14-2011 thru 06-01-2011 and Perm from 06-01-2011 thru 10-10-2014

Production Associates/Lead/Production Supervisor, Pilgrim’s Pride, Sumter, SC

06-22-2003 thru 02-14-2011

Implemented process improvements, reducing food waste by 20% and increasing production output by 15%

Inspected meat products for defects, bruises or blemishes and removing excess fat.

Worked in the debone department for two years, using a knife to separate meat from the bone.

Trimmed meat to prepare for packing; clean and section carcasses for future processing.

Supervised a union work force of 45 employees.

Implemented LEAN management principles to reduce work space of production department resulting increase productivity and provided potential work area for new customers.

Conduct weekly inventory of all food and non-food products to ensure accurate production usage, minimization of waste and control of food cost variances.

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