Business Analyst Subject Matter
Resume:
Joseph Messina, MBA
**************@*******.***
PROFESSIONAL EXPERIENCE
ASSIST RX
Business Analyst (Contract) May 2023 - Oct 2023
●Managed client communications and expectations
●Collected complete and accurate business requirements from client to become subject matter expert
●Developed documentation that accurately reflects client needs and is clearly defined for Development and QA teams (i.e. business requirements, user stories, wireframes, functional specifications, test plans, etc
●Created user guides for clients and end-users
●Shared knowledge and organized training for team members
PALM BEACH COUNTY SHERIFF's OFFICE Nov 2022 - May 2023
Business Analyst (Contract)
●Demonstrated a clear working knowledge of the Business Analysis responsibilities, concepts and techniques as adapted by the organization
●Gathered and documented user requirements and created supporting documentation
●Assisted in User Acceptance Testing with business representatives when needed
●Assisted in implementation activities with business, prepared release notes and user guides
●Performed post implementation review and contributed to identification of lessons learned
●Provided project updates including identification of issues and risks
●Informed Management of any facts, events or information that may impact project success
WRIGHT SERVICE CORP May 2022 - Nov 2022
Business Analyst II (Contract)
●Worked with PMO group and field staff to identify requirements for new time entry system
●Created flow of current time entry process to identify gaps and provide solutions
●Assisted with the creation and implementation of test cases
●Assisted field staff with the creation of work plans to be entered into the new time entry system
FLORIDA POWER AND LIGHT (NextEra) Aug 2021 - Mar 2022
Sr. Compliance / Business Analyst
●Ensured content of compliance policies and procedures are up-to-date
●Maintained the Company’s compliance intranet site as an education and informational sharing tool
●Assisted managers in the development and delivery of compliance training
●Maintained all electronic files, reports, filed documents related to compliance activities
●Provided oversight, analysis and guidance to employees and/or business units
●Elicited, analyzed and validated business needs of stakeholders and translated into functional business requirements
●Created process models, specifications and diagrams
●Communicated changes, enhancements and modifications to business requirements throughout project life cycle
UNITED HEALTHCARE Sept 2019 - Jul 2021
Sr. Business Analyst (Contract)
●Communicated with internal and external partners on data requirements, definitions and detailed file extract requirements and operational flow of Social Determinant of Health data
●Mapped patient assessment questions to appropriate diagnosis codes to determine the level of assistance required for the member
●Ensured closure of the member assistance life cycle from need identification to fulfillment
●Supported both internal and external customers to ensure data file accuracy
●Documented findings and prepared recommendations for implementation of new systems, procedures, or organizational changes
CITY OF WEST PALM BEACH Feb 2019 - Sept 2019
Sr. Business Analyst (Contract)
●Led in developing and driving standard Business Analyst processes in the IT organization
●Developed tools to translate business ideas in to implementable requirements
●Created requirements, process flow / organizational charts, departmental structure templates
●Understood and documented the current state of multiple departments
●Defined and validated solutions that meet department needs, goals, or objectives
●Elicited and analyzed information from department stakeholders to determine needs
●Facilitated communication between business units, specifically between the department and IT
●Provided User Acceptance Test Support
ANTHEM BLUE CROSS Nov 2017 - Feb 2019
Sr. Business Analyst (Contract)
●Directed/led project teams comprised of subject matter experts, technical specialists and support staff
●Served as the point of contact for end to end requirements management
●Followed Agile project methodology by creating Epics and User Stories in Jira
●Ensured that the solutions developed satisfy the business needs
●Organized and managed project documentation in Jira and Confluence
●Worked with stakeholders to identify future opportunities and enhancements
KORN FERRY / HAY GROUP - Philadelphia, PA Mar 2017 - Oct 2017
Sr. Business Systems Analyst (Contract)
●Led JAD sessions with business teams to define, organize and document functional requirements
●Served as the single point of contact for end to end requirements management
●Created process mapping documentation for new products
●Documented, prepared and presented process enhancement solutions to business teams
●Ensured that the technical solutions developed satisfy the business needs
●Performed UAT of features upon task completion
●Organized and managed project documentation in Jira and Confluence
●Worked with stakeholders to identify future opportunities and enhancements
MCKESSON CORPORATION, King of Prussia, PA Feb 2016 - Sep 2016
Sr. Business Systems Analyst (Contract)
●Defined and wrote detailed user stories and requirements for new application features and product functionality of proprietary software
●Documented business requirements by utilizing flow charts, user manuals and use cases
●Provided end to end leadership of features from requirements gathering, review, approval and stakeholder demo
●Working knowledge of Application Program Interface (API) protocols
●Maintained requirement statuses in Jira
●Performed UAT of features upon project completion
UNITED BIOSOURCE CORPORATION, Blue Bell, PA Apr 2012 - Feb 2016
Sr. Business Systems Analyst
●Captured requirements from the business teams and translated into detailed functional action items
●Documented business requirements by utilizing flow charts, user manuals and use cases and presented to stakeholders for approval
●Trained staff on product / application protocols and usage
●Created product / application user manuals
●Maintained matrix to trace requirement changes throughout the product life cycle
●Acted as a liaison between the business teams and IT staff
●Worked with clients to create a data exchange process to transfer patient data by determining the appropriate file format, data elements and frequency details
●Managed data exchange process with third party vendors by acting as a mediator to track and resolve discrepancies
●Used SQL templates for data analysis, reporting and program support
SOFTWARE SKILLS
Power Point, Excel, Word, Visio, SharePoint, Project, Whimsical, Balsamiq, Justinmind, Jira and Rally
EDUCATION
LaSalle University, MBA, Business Administration
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