Customer Service Office Administrator

Stacy Hawkins

Hemet, Ca

Day Phone: 951-***-****

*************@*****.***

EXPERIENCE

Michael Sullivan & Associates

**/**** – Present

Legal Clerk

My Job duties include, running the referrals dept. for new and existing clients. While handling electronic inquiries in state and federal courts throughout the state to obtain file opening information; file opening and document management; filing, scanning documents, assist office administrator and staff on general clerical matters, including, but not limited to e-filing, mailings, and limited drafting.

2/2021 to 3/2022 Golden1 Credit Union

Sacramento, CA, 95826

MSR II Quality Rep.

My responsibilities are to resolve complex issues and escalations with minimum

guidance while observing calls. Demonstrate a thorough understanding of state and federal laws and regulations related to compliance including bank secrecy and anti-money laundering laws. Identify, investigate, and resolve basic and complex

concerns, as well as process and complete transactions in a timely and efficient manner.

3/2021 – 11/2021 JNR Inc.

Irvine, CA 92612

Compliance Care Specialist

My responsibilities were handling operational planning phases, site inspections, on-site execution, billing reconciliations and post program review. Managed all program elements within an allotted budget. Provide regular budget updates noting budget variances and approvals. Reconciled final program billing. Negotiated pricing and inclusions for clients.

1/2019 – 1/2021 Sedgwick Claims Management Inc. Memphis, TN

Compliance Claims Rep

My responsibilities were to expedite the customer service claims application process; to ensure correct case assignment; and to act as a customer liaison in assisting the customer with the correct contact person to resolve problems and or questions. I assign claims, enter verbal and written claim applications into the claims management system and process claims.

7/2017 – 3/2018 Enterprise Holdings Fontana, CA

Call Center Customer Service Rep.

My responsibilities were to respond appropriately to all customer inquiries and calls. Answer telephone and take messages accordingly. Direct incoming calls appropriately. Book reservations. Type reports and correspondence, copy and collate materials and receive, distribute and prepare mail. Establish and maintain centralized files. For example; this may include things such as employee files, tracking vacation/sick time and time cards. Provide support on special projects such as title registration, fleet maintenance, maintenance tracking on vehicles, turn-back recording, etc., as required. Order supplies and forms to maintain adequate supplies. We also include supplier, vendor and repair services contact. Maintain copy and fax machines. Cash control; handle cash and prepare deposits.

11/2013 - 04/2016 Personnel Concepts Ontario, CA

Compliance Specialist

My responsibilities were to speak to business owners and managers about compliance sales and overcome sales objectives. Using strong Communication and Interpersonal Skills. I provided excellent follow-up and organizational skills to help solve customer issues. Experience working with multiple computer systems simultaneously while multi-tasking.

4/2012 - 2/2013 LA Fitness

Hemet, CA

Receptionist/Billing

My responsibilities were to manage the front desk by scanning club members key cards. Set up appointments, took payments and opened and closed the gym. After 3 months I was promoted to the billing dept. In the billing department. I took up to 55 calls per days taking payments, clearing delinquent accounts, and solving customer’s issues.

5/2008 –9/2012 Verizon Wireless Irvine, CA

Call Center Customer Service Rep.

My job responsibilities were to take up to 75 calls per day; processing orders, going over bill details and providing world class customer service. I also notated accounts, created cases, and pitch sales, i.e. rate plans, features and equipment. Also helping customers with technical problems on their devices, creating the best customer service experience while problem solving.

12/2005 - 09/2007

Cingular Wireless Anaheim Hills, CA

Call Center Customer Service Rep.

Recruited right out of training to a specialty team, Customer Relations. This was a retention team, I had important responsibilities of retaining Customers’ that were not satisfied with the company. For example billing disputes, equipment/devices not working properly and or network issues. I also notated accounts, created cases, and pitched sales, i.e. rate plans, features and equipment. I received many customer appreciation certificates while maintaining a retention rate of 87% and higher. Receiving recognition awards for the highest retention rate.

06/2000 - 11/2004 David & Margaret Homes La Verne, CA

Youth Counselor

Some of my duties were to look after 10 girls helping with any issues the girls may have had i.e. family issues, events currently going on in their lives. Also kept a log on each girl describing behaviors and how their day went. Administered medications as prescribed. I accomplished a lot of special skills, such as helping our youth as they become self sufficient adults, CPR, administering medication. Also acquired computer skills. i.e. word excel, windows, and lotus 123.

EDUCATION

06/1996 Upland High School Upland, CA, United States

Diploma, GPA 3.87

01/2013 Univ. Of Phoenix-Southern Ca Ontario, CA, United States

Business Administration

GPA 3.8

SKILLS

Customer Service:

Expert - Currently used 11 yrs

Communication Skills:

Expert - Currently used 11 yrs

Computer Skills:

Proficient - Currently used 11 yrs

CERTIFICATES

Customer Relations Customer Service

Customer Retention

ADDITIONAL INFORMATION

I would like to work for a company, I can learn and grow with. I feel I would be an asset to any company, I join. Bringing my experience, hard work, integrity, and dedication. With goals of advancing and excelling in the company.

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