Customer Service Reservationist
Resume:
TERESA ELROD
CUSTOMER SERVICE SPECIALIST
EXPERIENCE
Reservationist
August 2021 - Present Creekside RV Park, Pigeon Forge, TN
Utilized computer systems proficiently to enter data and process payments for reservations.
Implemented new strategies for increasing online bookings through various channels.
Tracked inventory levels closely on a daily basis in order to maximize occupancy rate goals.
Maintained accurate records of guest information including contact details, payment information, and preferences.
Processed refunds for cancelled bookings according to company policy guidelines.
Assisted customers with special requests such as early check-in or late check-out times.
Demonstrated effective communication skills while interacting with guests over the phone or via email.
Provided excellent customer service to guests by answering inquiries and resolving issues in a timely manner.
Contract Massage Therapist
September 2012 - August 2020 Contract, Knoxville, TN
Utilized knowledge of anatomy, physiology and kinesiology to create individualized treatment plans for each client.
Conducted routine assessments of clients' medical histories and conditions prior to administering massages.
Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients.
Maintained accurate records of services provided and payments received in accordance with company policies.
Adapted massage techniques according to the client's specific needs or preferences.
Managed supplies inventory, ordering new items as needed to ensure adequate stock levels at all times.
Maintained a clean and professional treatment area at all times.
Massage Therapist
January 2001 - September 2012 Healing Touch Massage Therapy, Knoxville, TN
Maintained accurate records of services provided and payments received in accordance with company policies.
Adapted massage techniques according to the client's specific needs or preferences.
Conducted routine assessments of clients' medical histories and conditions prior to administering massages.
Developed positive relationships with clients through active listening and communication.
Assisted in creating an inviting environment that promoted relaxation during treatments.
Demonstrated excellent customer service skills by providing a comfortable, safe and relaxing atmosphere for clients.
Maintained a clean and professional treatment area at all times.
EDUCATION
Nursing
Chattanooga State, Chattanooga, TN
SKILLS
Reading Comprehension
Guest Satisfaction
Client Support
Office Cleaning
Clerical Support
Office Supplies and Inventory
Guest Accounts
Customer Interaction
Booking Issues
Returns Policies
CERTIFICATIONS
Massage Therapist
CONTACT
***************@*****.***
Pigeon Forge 37863
CAREER OBJECTIVE
Highly motivated professional with experience in the hospitality industry providing exceptional customer service to guests. Skilled in facilitating bookings, tracking reservations and providing detailed information on amenities. Adept at using various reservation software to manage and update bookings. Possesses a strong customer service background and able to quickly and effectively resolve customer complaints and issues.
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