Customer Service Relations

Jasmine Louis

**** * ************ *** *** ***

Grand Prairie Tx 75050

Cell: 504-***-****

Email: ****************@*****.***

Career Overview

High-powered Customer Service Training Representative, who effectively motivates associates through continual guidance, direction, development, and coaching. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency.

Skills

Team management

Management of remote employee’s

Human relations

Management communication

Computer literate (Microsoft word Processor)

HealthCare billing/coding

Computerized charting specialist

Organizational skills

Scheduling

Interpersonal and communication skills

Creative problem resolution focused on customer

satisfaction.

Training and mentoring

Professional Experience

Senior Member Support

October 2018-

Teladoc- Lewisville, TX

Customer Relations staff, that provides members with detailed information related to billing questions. as well as making decisions regarding service fee waivers. Handles irate calls from members or clients. Reviews tasks for improved efficiency and provides management with process improvement recommendations. Trains new specialists in various paperwork duties. Handles administrative escalated issues from the physician’s association. Records comments on customer accounts regarding the information provided, received, or action is taken. Reviews, inputs, and tracks member feedback surveys. Complies with all applicable regulations (i.e., HIPAA)

Member Services Team Lead

October 2016- 2018

Teladoc – Lewisville, TX.

Handle escalated calls from the call center via the Customer Relations queue and assist other Customer Relations staff as required. Provides members with detailed information related to billing questions and makes decisions regarding service fee waivers Handles irate calls from members or clients. Reviews tasks for improved efficiency and provides management with process improvement recommendations. Trains new specialists in various paperwork duties. Handles administrative escalated issues from the physician’s association. Records comments on customer accounts regarding the information provided and received, or action are taken. Reviews, inputs, and tracks member feedback surveys. Complies with all applicable regulations

(i.e., HIPAA)

Responsible to keep records on items received, completed, and pending and logging into the departmental tracking log daily. Member Services Training Specialist

June 2015 - October 2016

Teladoc – Lewisville, TX.

Ensure customer satisfaction by meeting customer needs in a courteous and timely manner. Ensure to provide excellent customer service by phone. Reasonable judgment to respond to member inquiries and apply a high level of compliance proficiency when dealing with issues routed through the call center. Customer Service Agents perform their duties to the fullest of HIPAA compliance. Manager

July 2012 - May 2015

Check Lenders Westwego, LA

Recruited, trained, and coached employees on daily workflow, including administrative and customer service. Completed performance appraisals, recommend compensation changes, tracked time and attendance, and develop and promote team members. Ensure staff accurately executes procedures, delivers customer service, adheres to company policies, and complies with federal, state, and local regulations. Lead Medical Receptionist

August 2008 - July 2012

Crescent City Urology New Orleans, LA

Responsible for staff appraisals, recommending compensation change, tracking time and attendance, and developing and promoting team members. Verified Health Care billing and coding/ Health insurance. Lead a team of four medical receptionists that assisted patients. Built rapport with patients by proactively identifying and resolving issues. Medical Scheduler

April 2004 - August 2008

Baton Rouge Clinic Baton Rouge, LA

Welcome patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries. Optimized patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Organized, updated, and maintained over 200 patient charts. Recorded patients' medical history, vital statistics, and test results in medical records. Used organizational skills and medical terminology to verify insurance and healthcare billing/coding.

Education

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