Customer Service United States
Resume:
Claudia Lumadue
**** ******* *** ****, *******, Pennsylvania, 16601, United States
******@*****.***
Professional Summary
* 35 years of retail experience.
* Manager Jewelry 7 years 1.2 million sales
* Training Supervisor JCPenney 5 years
* Dependable, dedicated.
Skills
+ Team management + Communications
* Relationship development * Team building
* Stocking and replenishing * Skilled in [Software]
» Risk management processes and analysis * Customer service
* Self-motivated * Staff development
Education
Business Administration - Associate of Arts - 1988
Mount Aloysius College - Cresson
Work History
Lead Merchandiser - October, 2022 to Present
Anderson Merchandisers - Plano, Texas
* Promoted seasonal products and trends to ensure efficient stock movement.
* Used established planograms to arrange consistent shelves, bins, and racks at [5] locations.
* Checked the quality of the merchandise and set up a proper display area on the floor.
* Work independently, travel between stores on a daily basis .
* Stores included : Walmart, Target, Sams Club, Martin Grocery, Ulta.
* Mobile device has everything for the job, personal schedule, merchandising task for each store .
Merchandise Supervisor - January, 2020 to October, 2022
Burlington - Altoona, PA
* Devised schedules and delegated merchandising tasks in order to meet stringent deadlines.
+ Adhered to the company's merchandise standards with all displays and promotions.
* Oversaw a team of up to [15] merchandising employees and ensured that company standards were
followed.
Sales Supervisor - January, 2016 to February, 2022
Macys - Altoona, PA
* Coached a [20]-person sales team on how to use effective sales techniques and provide excellent
customer service.
+ Improved merchandising and promotional strategies to increase customer engagement and sales.
» Focused on completing timely performance evaluations, providing positive feedback, and rewarding
superior performance when recruiting and retaining top talent.
Store Supervisor, Jewelry Manager - January, 1988 to April, 2016
JCPenney - Altoona, PA
* Greeted customers and assisted them with product questions, selections, and purchases, both in-store
and online.
* Increased earnings by achieving sales goals, improving customer service, and sticking to
+ Increased earnings by achieving sales goals, improving customer service, and sticking to team
* Assisted customers in locating and selecting merchandise in any store department.
* Assisted customers in completing purchases, locating items, and enrolling in reward programs in order
to increase customer loyalty, satisfaction, and sales.
* Individual employees were assigned jobs based on their previous training, current abilities, and general
knowledge.
* Recruited, hired, and trained new team members for store and commissioned selling associates for
Jewelry .
* Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated
demand.
* Created and updated weekly work schedules to meet coverage requirements, taking into account factors
such as expected customer levels, planned promotions, and individual employee strengths.
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