Customer Service Representative

Erica Johnson

Lakeland, FL *****

*************@*****.***

+1-863-***-****

Work Experience

Scanner/Sorter

Walmart Store 3534 - Lakeland, FL

January 2019 to September 2020

Scan products and packages

sort packages

scan items in correct lanes

wrap pallets

use pallet jacks

load trucks

paperwork for shipments

Healthcare Representative

Sykes - Lakeland, FL

January 2018 to March 2019

answer inbound call, schedule outbound calls, process new medicare members, schedule appointments with pcps, change ppgs, submit appeals and grievances, process billing, claims, over the counter orders, setup transportation through CRM software, inform members of approval or deny of claims etc Customer Service Representative

Verizon - Lakeland, FL

February 2017 to May 2018

wireless processing applications

Answer inbound calls and set up customer accounts, taking payments, update customer accounts. Make sure once calls wrapped up customers are statisfied and questions are answered. Working in different softwares. Access customers credit bureaus for credit status. Working faxes and passports. Production Warehouse Worker

Flanders Corporation - Bartow, FL

May 2015 to July 2016

Achieving everyday accomplishments for the products and warehouse. Making sure boxes and products are wrapped to protection, products are at is highest quality before being shipped out. Pulling orders that are required. Using pallet jacks and hand scan guns. Receptionist/Administrative Assistant

Polk County Board of County Commissioners - Bartow, FL June 2011 to August 2013

Filling important papers for higher upper management, completing projects upon or due dates, Assisting customers log into computers, Setup interviews when given, clean office environment, Answering inbound calls, set appointments, Referring customers to job openings, Print-Fax-Copy machines, Microsoft-excel and word. Meeting company expectations. Education

Penn Foster High School - Lakeland, FL

2012 to 2014

Skills

• CSR

• Customer Service

• Customer Care

• Call Center

• Cash handling

• Fashion retail

• RF scanner

• Computer skills

• Restaurant experience

• Quick service & fast food restaurant

• Warehouse experience

• Home health

• Order Picking

• Pallet Jack

• Shipping & Receiving

• Microsoft Office

• CRM Software

• Cold Calling

• Packaging

• Communication skills

• Cash register

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