Human Resources Resource
Resume:
Michelle Flick
W**** Story Creek Circle
Belleville, WI 53508
************@*****.***
CURRENT WORK EXPERIENCE
Retirement Income Planning llc – Madison, WI
Oct. 2023 – Present
Executive Assistant/Case Manager
• Communicated with clients regarding benefits and application processes to provide greater awareness of options available to them
• Assisted team members with client appreciation events to drive current business
• Coordinated financial planning activities with advisors to increase new business
• Implemented work processes to improve office communications Trachte, LLC - Oregon, WI
Nov. 2022 – June 2023
Human Resources Generalist
• Conducted check-ins with all new hires resulting in a 90% employee retention rate
• Published a monthly newsletter designed to communicate policy changes and Human Resource Department updates
• Implemented Onboarding processes to prepare new hires for success and provide tools for improved communication
• Developed a Wellness and Employee Engagement plan to drive participation and increase employee job satisfaction
• Trained new supervisors on probationary performance review process, including setting SMART goals for direct reports
State of Wisconsin Dept. of Employee Trust Funds - Madison, WI 1993 - 1998/Mar. 2016 - Nov. 2022
Lead Worker
• Completed research and analysis to respond to complex benefit inquiries raised by benefit specialists, section supervisors, participants, and other parties
• Evaluated and managed the section’s daily workload to identify opportunities for improved workflow and productivity
• Served as a subject matter expert on modernization projects to implement an appointment scheduling software (Qflow) and Enterprise Content Management system (OnBase)
• Assisted with procedure development, staff training and auditing of specialist work Trust Funds Specialist
• Provided detailed information to participants, their representatives, or their survivors regarding complex benefit programs administered by the Department under the Wisconsin Retirement System.
• Conducted research and analysis to resolve complex questions relative to Wisconsin Retirement System retirement, disability, and insurance programs
• Communicated with participants via telephone, written correspondence, and face-to-face consultations
• Performed a range of benefit duties: computing benefits, processing applications for benefits from retirement programs, analyzing participant records to determine eligibility under statutory provisions, and supplying benefit information to participants Michelle Flick – Page 2
State of Wisconsin Department of Corrections - Madison, WI October 2014 - March 2016
Human Resources Assistant - Advanced
• Completed transfer posting, certification requests and other personnel transaction requests for all vacancies in assigned employing units
• Performed liaison work between assigned employing unit’s human resources representatives, managers, supervisors, state employees, and job applicants
• Processed criminal background requests
• Finalized appointment process and entered transactions into PeopleSoft payroll
• Instrumental in recruitment of Correctional Officers for the entire agency RELATED WORK EXPERIENCE
The following positions were held while raising my family and serving my community Dean Health/QTI - Madison, WI
Customer Care Representative - Communicated information regarding Dean Health Plan products and services in a call center environment. Worked directly with customers, providers, and employers to determine eligibility for benefits. Accurately documented and dispositioned all inbound inquiries. Demonstrated ongoing competency in all lines of business. RETAIL MANAGEMENT EXPERIENCE
The Limited Corporation - Madison, WI
Store Manager - Supervised, recruited, hired, and trained a staff of 10+ associates to ensure superior customer service standards. Assigned tasks to employees to maintain consistent completion of workload within the store. Carried out all merchandising responsibilities to achieve maximum sales potential. Followed through with directives from District and Regional Managers. Prange's - Madison, WI
Department Manager - Supervised and trained a staff of 25+ associates. Conducted semi-annual performance appraisals for all associates in the Department to assess progress towards sales goals and increased productivity. Communicated with Buying Office regarding inventory levels. EDUCATION
B.S. University of Wisconsin - La Crosse
Major: Business Administration/Emphasis: Human Resources Certified Public Manager Program – April 2021
VOLUNTEER ACTIVITIES
* Classroom Volunteer - Belleville Intermediate and Elementary School
* Market Day Co-Chair
* Junior Great Books Facilitator
* Belleville Community Health Improvement Program Treasurer
* UFO Days Fun Run Coordinator
* Partners in Giving Campaign Co-Chair
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