Customer Service Kitchen Staff
Resume:
Tiffany Billick
Colorado Springs, CO *****
**********@************.*******.***
Self-motivated bartender with 11 years working in bars and restaurants. Mastered taking beverage orders and experimenting with new cocktails. Admirable flexibility, communication and organization. Adept at providing
exceptional customer service.
Authorized to work in the US for any employer
Work Experience
Server
Olive Garden - Colorado Springs, CO
November 2023 to Present
• Assisted guests with making menu choices in an informative and helpful fashion.
• Appropriately suggested additional items to customers to increase restaurant sales.
• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
• Regularly checked on guests to ensure satisfaction with each food course. Server/Bartender
Maloneys Local Irish Pub - Tampa, FL
April 2023 to September 2023
• Assessed customer needs and preferences to make appropriate beverage and food recommendations.
• Made every drink served and develop a strong knowledge of the food menu and upsell additional products.
• Handled alcoholic, frozen drink orders from servers and other specialty food requests from customers. Bartender
Outback Steakhouse - Tampa, FL
December 2018 to April 2023
• Prepared beverages, cocktails and wine orders.
• Maintained a clean and well-stocked bar.
• Conveyed broad cocktail knowledge and mix complex drinks consistently.
• Collected money, accurately make change and accurately input into POS.
• Served guests and filled server orders quickly and courteously.
• Checked IDs in accordance with beverage guidelines.
• Handled difficult customer service situations while maintaining standards. Server/Bartender
Hooters - Tampa, FL
August 2018 to January 2019
• Greet guests and respond to guest inquiries and requests in a friendly and efficient manner.
• Mix and garnish beverages according to recipe and portion control standards.
• Present and serve beverages to guests.
• Check guests for proper identification and serve alcoholic beverages to guests in accordance with guidelines.
Bartender
Longhorn Steakhouse - Gainesville, FL
November 2016 to April 2018
• Exercised good public and customer relation skills at all times.
• Dispensed alcoholic beverages and controls service to ensure customers do not become intoxicated in accordance with liquor and hotel and company policies and regulations.
• Prepared all drink orders as required and to charge for such orders as they are prepared and in the appropriate way.
Bartender
Square 1 Burgers and Bar - Gainesville, FL
October 2014 to July 2016
• Prepare drinks according to Hyatt standards, recommend specials, and replenish drinks as needed.
• Consistently provide prompt service, manage cash and payments, and maintain customer satisfaction.
• Provide a positive guest experience, interact with patrons, and handle gambling play and payouts.
• Deliver excellent customer relations, building and maintaining a positive and professional relationship.
• Establish rapport with guests, cater to all requests, and resolve service issues in a timely manner. Education
College Degree
Santa Fe college - Gainesville, FL
August 2009 to May 2013
Skills
• Bartending
• Serving Experience
• Aloha POS
• Food Service
• Restaurant Experience
• Customer service
• Sales
• Upselling
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