Customer Service Representative

ELIANA LOPEZ VICTORIO

**** * **** ****** *******, Arizona

***** 480-***-**** ******.********@*****.***

SUMMARY

I’m looking for an opportunity to add value and grow with an organization. And To get jobs done simply, accurately, and the first time. COMPUTER SKILLS

Languages

Fluent English and Spanish

(C, C++, Javascript, Java, html,)

EXPERIENCE

October

2009-January

2011

March 2012

September

2013

November 2014

October 2015

Stream Global Solutions Phoenix, Arizona

Customer Service Representative

-Managing daily/weekly operations and customer satisfaction.

-Assist customers with wireless account needs including bill payments,basic technical support.

-Maintaining a positive and friendly attitude.

AT&T / Asurion

Technical Support Specialist/ Customer Service Representative

-Field incoming help requests from end users via both telephone and work orders in a courteous manner.

-Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.

- Build rapport and elicit problem details from help desk customers. Pridestaff

Customer Service Representative -Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

-Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

-Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. EDUCATION

2007 GED, Precision High School

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