Customer Service Representative
Resume:
Jill Smith
DuBois, PA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Penn Highlands Healthcare - DuBois, PA
January 2024 to Present
Customer service, answer phones calls, scheduling appointments for patients, scanning into patients charts, phone noting doctors and nurses prescription, organization, ICD-10 DX coding, set up referrals, scheduling tests and Labs, Athena, Availty, IndexLogic, Medicine Prior Auths through Navinet, Verifying Insurance for Medicaid, Medicare, BCBS, UPMC insurances, and Promise Medicaid Verifiers. Delivery Driver
Pizza Hut - DuBois, PA
January 2023 to Present
I do customer care, phone orders, customer service. Warehouse Worker
LGSTX Services - Nashville, TN
October 2021 to Present
Pick sort load trucks, use of Pallet Jack, scanning items for to be loaded, troubleshooting. Working with truck drivers and logistics,m.
• Maintained a safe working environment
• Staged shipments
• Ensured that all merchandise counts were in order
• Used dolly
• Responsible for cleaning Warehouse
Administrative Assistant
LGSTX Services - Nashville, TN
September 2021 to Present
Do daily reports of cargo in trucks and airplanes. Discharge planes and trucks from a Amazon program, customer service, flash reports and daily operations reports. Writing up truck manifests for deliveries and warehousing.
• Provided support for Truck Drivers
• Managed day-to-day operations of Logistics
• General clerical support duties including filing and scheduling
• Managed and monitored payroll
Personal Care Assistant
Jefferson county Homemakers - Brookville, PA
November 2019 to Present
Taking care of elderly
Personal Assistant
Public Partnerships of Tennessee - Nashville, TN
July 2022 to September 2022
Worked with IDD consumer. Done bathing, community and care for my consumer. Customer Service Representative
Dollar General - Fayetteville, NC
January 2019 to April 2019
Cashier and stocking
CSR - Customer Service Representative
Circle K - Fayetteville, NC
December 2014 to September 2018
Cashier cash handling
CPS
CEN-CLEAR CHILD SERVICES, INC - Punxsutawney, PA
January 2010 to August 2015
Worked with Consumers in Mental Health
Reset Merchandiser
Driveline Retail Merchandising - Fayetteville, NC
Set up merchandise, Read POGS, clean up, did MODS, and photos and emailed our work. Education
High school or equivalent in General Studies
Punxsutawney Area High School - Punxsutawney, PA
August 1991 to June 1994
High school or equivalent in General Studies
Punxsutawney Area High School - Punxsutawney, PA
August 1991 to June 1994
Skills
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Senior Care
• Caregiving
• Patient Care
• Medication Administration
• Sales
• Merchandising
• English
• Live Chat (5 years)
• Upselling (5 years)
• Typing (10+ years)
• Home Care
• Dementia Care
• Meal Preparation
• Laundry
• Cash handling
• Driving
• iOS
• Windows
• Operating Systems
• Warehouse experience
• Basic math
• Materials Handling
• Writing Skills
• Troubleshooting
• Android
• Pallet jack (Less than 1 year)
• Dispatching (Less than 1 year)
• Drive over scales (Less than 1 year)
• Scanning (Less than 1 year)
• Manufacturing
• Power tools
• Mobile applications
• CPR (Less than 1 year)
• Load & unload
Certifications and Licenses
driver's license
Peer support specialist
August 2010 to January 2015
Recovery Innovations
CPR/AED
August 2022 to August 2024
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