Customer Service Front Desk

Kendra Sidebottom

602-***-**** ****************@*****.*** Mesa, AZ 85201

SUMMARY

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Detail-oriented 10-year background performing clerical tasks to keep the office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff. SKILLS

● Report Generation

● Report Creation

● Credit Card Payment Processing

● Courteous with Strong Service Mindset

● Order and Refund Processing

● Upselling Products and Services

● Verbal and Written Communication

● Building Customer Trust and Loyalty

● Calm and Professional Under Pressure

● Transaction Processing

● Issue and Complaint Resolution

● Efficient and Detail-Oriented

EXPERIENCE

Front Desk Supervisor, Legacy Inn & Suites June 2023- Current Mesa,AZ

● Oversee a crew of 5-7 people

● Interview candidates for the job

● Schedule employees

● Solve any conflicts the guest might have

● Answer the phones and reserve rooms

● Night Audit

● Perform all front Desk Training

● Communicate with the manager to have a smooth running hotel

● Cash Drops

● Genuine with customers

Customer Service Representative, Metro by T-Mobile, January 2023-June 2023 Cheyenne, WY

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Remained calm and professional in stressful circumstances and effectively diffused tense situations.

● Answered inbound calls, chats and emails.

● Set up and activate customer accounts.

● Asked probing questions to determine service needs and accurately input information into electronic systems.

● Demonstrated excellent communication skills in resolving product and consumer complaints.

● Developed strong customer relationships to encourage repeat business.

● Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Server, Rib And Chop House, January 2023-June 2023 Cheyenne, WY

● Operated POS terminals to input orders, split bills and calculate totals.

● Greeted customers, answered questions and recommended specials to increase profits.

● Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

● Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

● Cleaned tables and chairs to prepare the dining area for next customers.

● Served food and beverages to patrons and immediately remedied issues with orders.

● Satisfied customers by topping off drinks and offering condiments, napkins and other items.

● Addressed complaints to kitchen staff and served replacement items. Caregiver, Right At Home Health Care, January 2018-January 2022 Mesa, AZ

● Supported bathing, dressing and personal care needs.

● Maintained a clean and well-organized environment for client happiness and safety.

● Improved patient outlook and daily living through compassionate care.

● Laundered clothing and bedding to prevent infection.

● Assisted with meal planning to meet nutritional plans.

● Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

● Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

● Followed care plan and directions to administer medications.

● Aided with mobility and independence for disabled individuals and continually monitored safety.

● Followed safe lifting and transferring techniques to transport residents.

● Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.

● Worked closely with clinical staff to support therapeutic and behavioral plans.

● Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.

Receptionist, A Woman's Healing Center, August 2014-October 2018 Fort Collins, CO

● Checked patients in and out for appointments and collected co-payments.

● Scheduled and followed up on patient appointments and maintained patient files.

● Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

● Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

● Called patients to confirm scheduled appointments and obtain additional details.

● Entered insurance, demographics and health history into the patient database.

● Answered multi-line phone systems and directed callers to requested personnel and departments.

● Protected patients by observing strict HIPAA guidelines.

● Retrieved faxes and uploaded documents to patient charts to assist clinical staff.

● Took messages from patients and promptly relayed it to appropriate staff. EDUCATION AND TRAINING

Massage Therapy, Denver School Of Massage Therapy, Westminster, CO July 2009 General Studies, Rock Springs High School, Rock Springs, WY June 2006 REFERENCES

Shalema Bridges General Manager Loaf & Jug Cheyenne, WY 770-***-**** Lori Munoz General Manager Metro by T-Mobile Cheyenne, Wy 307-***-**** Rachel Basel Permit Specials City of Fort Collins Fort Collins, CO 970-***-**** Diane Ortez Sales / General Manager Legacy Inn & Suites Mesa, AZ 310-***-****

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