Medical Receptionist Client Relations

JENNIE ROBERTS

PO BOX *** Mt. Angel OR **** 971-***-**** ***************@*****.***

Professional Summary:

• CNA and Phlebotomy Tech. Offering 5 years of experienced fast pace healthcare environment

(Emergency Room Department).

• 20 years of Customer/Client relations with aspect of business, social and medical needs.

• Strong ability to successfully operate and maintain office and procedures.

• Strong record of multi-tasking while maintaining professional composure, including the importance of

understanding confidentiality.

• Friendly, compassionate and outgoing personality with sincere willingness to help others.

Work Experience :

Express, Nursa, All Shifts &, Gale health care Services(Agency), 1/2019-Current

(Tierra Rose, Creekside rehabilitation, & numerous others)

(Direct COVID Care)

• Assist residents/patients’ personal hygiene by giving bedpans, urinals, baths

• Activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating,

•Turning, and positioning patients; providing fresh water and nourishment between meals.

• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output.

• Provides patient comfort by utilizing resources and materials; transporting patients.

•Answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.

• Documents actions by completing forms, reports, logs, and records.

• Maintains work operations by following policies and procedures.

• Protects organization’s value by keeping patient information confidential.

Prestige Molalla Manor Rehab, 8/2019-8/2020:

• Assist residents/patients’ personal hygiene by giving bedpans, urinals, baths

•Activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating,

•Turning, and positioning patients; providing fresh water and nourishment between meals.

• Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information

• Provides patient comfort by utilizing resources and materials; transporting patients;

•Answering Patients’ call lights and requests; reporting observations of the patient to nursing supervisor.

• Documents actions by completing forms, reports, logs, and records.

• Maintains work operations by following policies and procedures.

• Protects organization’s value by keeping patient information confidential.

Health Unit Coordinator (HUC)/CHT- Emergency Department, 06/2016 to 4/2019

LEGACY SILVERTON HOSPITAL – Silverton, OR

•Assist, monitor & observe patients & vital signs along with obtain and maintaining patient chart infomation with medical & drug history, and allergies.

• Accurately organize, utilize and coordinate resources and materials; while reporting observations to the patient to nurse/charge nurse and or Dr.

•Stock rooms and IV carts with appropriate supplies

•Continually improve knowledge, with opportunities for continuing education,

Advocate (SART, Domestic Violence), 3/2011-1/2015

WEAVE Inc – Sacramento, CA

•Advocate for sexual assault and domestic violence assault survivors.

•Confidentiality-Ensuring safety of male and female survivors of all ages.

•Supervise while developing client relations of up to 20 clients and their children in a communal living environment with individuals from diverse cultural backgrounds.

•Crisis intervention-conflict resolution.

•Community outreach/coordinate activities including transportation with clients and the local community

•Support and assist-support line callers with peer counseling, listening, and resources through phone using active listening, crisis intervention tools, establishing rapport and assessing suicidal risks.

Office Admin/Sales, 06/2003 to 01/2013

LES SCHWAB TIRE CENTER – Woodland, CA

•Successfully operate and multi task while maintain front office

•Maintain reports and data entry running credit and maintaining personal along with business credit accounts.

•Monetary Management- A/R -A/P transactions with customers and vendors including Cash and document reconciliation

•Receive and review daily warehouse, inventory received, billing transfers, and merchandise transfers, reconcile and report discrepancies to management

•Phone and counter sales of automotive products

•Coordinate communication between customer and technician to provide updates and ensure satisfactory completion of services

•Generate quotes and place orders for repair, services and parts

•Schedule/coordinate appointments for alignments, and automotive services

Patient Registration(Admit Sameday Surgery)06/1998 02/2001 Oroville Hospital-Oroville, CA

•Customer Service- Basic Explanation and Direction to patients to departments within the hospital. • Data Entry-Obtain & update patient information

•Understanding of HIPPA

•Multitasking & Attention to detail-Perform various clerical duties

•Accurately organize, utilize and coordinate resources and materials;

•Call insurance and collect payments as needed

Sherwood Park Rehabilitation-March 2018

Phlibotomy Training Specialist -April 2018

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