Customer Service Patient Care
Resume:
Cheyenne Graffagnino
Murfreesboro, TN *****
*********************@*****.***
Professional Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Skills
Computer usage (1 year)
Basic Math
Customer Service
Serving Experience
Hospitality Management
Restaurant Management
Microsoft Office
Management
Restaurant experience
Teaching
Caregiving
Hospice Care
Vital Signs
Customer service
Medical terminology
Cash handling
Cash register
Data collection
Shift management
Cooking
Profit & loss
Hospitality
Serving
Employment & labor law
Supervising experience
Team management
Leadership
Nursing
Preschool experience
Medical office experience
Computer skills
Microsoft Excel
Microsoft Word
Early childhood education
Childcare
Classroom experience
Infant care
Experience with children
Organizational skills
Typing
Blood sampling
Phlebotomy
Sales
Communication skills
POS
Basic math
Phone etiquette
Patient care
Physiology knowledge
Salesforce
Experience working with students
Academic advising
Customer Retention
Loss Prevention
Schedule Management
Experience
February 2023 - February 2024
Captain D's Seafood Restaurant - Smyrna, TN
General Manager
Developing key performance goals and managing the performance of staff
Creating and implementing strategies for business growth
Hiring new staff within a department or business unit
Ensuring that departments or units deliver quality offerings to clients
Working closely with account managers and other senior staff to retain clients
Developing new solutions to meet client needs
Improving internal processes for better productivity
Overseeing large projects and interpreting performance reports
Managing the budget and monitoring the financial health of a location or business unit.
October 2022 - February 2023
Ascension - Murfreesboro, TN
PCT (Patient Care Technician)
Checking patients' blood pressure, heartbeat, and pulse regularly
Providing compassionate care by listening to patients' concerns and guiding them by answering any questions or concerns
Monitoring patients' conditions and providing updates to the healthcare team
Turning, repositioning, and moving patients between beds, wheelchairs, and seats
Helping patients use the bathroom and dress
Monitoring patients' food and liquid intake
Escort patients to get X-rays and other imaging tests.
March 2022 - September 2022
NHC Springfield - Springfield, TN
Nursing Assistant
Assist the elderly in activities of daily living
Assisted 8-10 elderly patients daily
Cleaned rooms
Assisted patients with daily routines: feeding, bathing, dressing, grooming, and walking
Provided for patients' physical and emotional needs
Worked in a nursing facility and nursing home.
February 2022 - March 2022
NHC place at the trace - Nashville, TN
Nursing Assistant
Worked in a nursing home
Assisted 25 elderly patients nightly
Provided for patients' physical and emotional needs
Cleaned rooms, bathrooms, and linens
Assisted patients with daily routines: bathing, dressing, and walking.
October 2021 - January 2022
The Youth Academy - Clarksville, TN
Teacher
Taught pre-school students
Taught class size of 10-15 students
Communicated instructional expectations to students
Applied Behavioral Analysis (ABA).
July 2021 - August 2021
Dollar General - Clarksville, TN
Dollar General
Stock shelves
Run cash register
Greet customers
Clean.
November 2020 - December 2020
Belvedere Commons - Franklin, TN
Caregiver
Assist in elderly care.
September 2019 - May 2021
Captain D's Seafood Restaurant - Smyrna, TN
Hospitality Manager
Being a manager was an accomplishment on it own, I love serving and helping customers
Being in the manager position helped to create bonds with the employees and reoccurring customers.
March 2019 - September 2019
Malco Theaters - Smyrna, TN
Consessions
Cook, clean, and take orders.
Education
May 2021
Stewart's creek high school
High school or equivalent Nursing
June 2024
Medcerts Online
Certification Phlobtomy
Certifications
Food Handler, 03/01/24
CPR/AED, 03/01/24
ServSafe, 03/01/27
Driver's License, 01/01/32
BLS Certification
Contact this candidate