Customer Service Representative

Velma J. Parkinson

*** *** ****** *. - **********, TN 38344

Cell: 731-***-****- Email: *************@*****.*** Summary

Aspiring freelance Customer Service Representative seeking employment at Dollywood.

● Customer Service Skills • Team Player

● Research Skills • Typing

● Interpersonal Skills • Attentive Listener

● Legal & Medical Translation • Honesty & Integrity

● Written and Verbal Communication Skills • Microsoft 365 Work Experience

Family Assistance Service Center of Mckenzie, TN 383201 Administrative Office Assistant (N’League)

January 2023 to July 2023

Duties: Verification of notes via spreadsheets of DHS records. American Job Center of Paris, TN 38242

Employment Program Assistant

May 2020 to July 2022

Duties: Customer Service meant assisting customers with resumes and job searches on TN.gov. Answered and directed incoming calls. It also involved copying and faxing personal documents for a client's unemployment approval.

Northwest Economic Development Council of Paris, TN 38242 General Office Clerk

October 2019 to April 2020

Duties: Answering the telephone, and signing the public up for the LIHEAP & Commodities Programs. Also, it entailed signing the public up for assistance with electric bills and rental assistance. This job also included Record keeping of participants logged in on the Northwest Economic Development database.

American Job Center of Paris, TN 38242

General Office Clerk

May 2018 to October 2019

Duties: Customer Service meant assisting customers with resumes and job searches on TN.gov. Answered and directed incoming calls. It also involved copying and faxing personal documents for a client's unemployment approval.

Education

Grand Canyon University, Phoenix, AZ 85017

Doctorate (Incomplete) GPA 3.2

June 2020 to February 2022

Psychology with an Emphasis in Cognition & Instruction Grand Canyon University, Phoenix, AZ 85017

Master of Science GPA 3.59

March 2018 to April 2020

Psychology with an Emphasis in General Psychology

Bethel University, McKenzie, TN 38201

Bachelor of Science in Sociology GPA 2.8

January 2012 to May 2016

U. S. Career Institute, Fort Collins, Co 80525

Legal and Medical Translation (Certificate)

June 2012 to June 2014

Walden University, Minneapolis, MN 55401

Master of Science in Social Work (Incomplete) GPA 3.0 June 2016 to January 2018

Jackson State Community College, Jackson, TN

Applied Associate Degree GPA 2.5

February 2010 to December 2012

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