Customer Service Operations Manager
Resume:
Christine Coamey Richards
Saint Cloud, FL *****
*******@*****.***
Exceptional Client Care/Management
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client Administrator
Edward Coamey, CPA
2013-02 - 2020-03
• QuickBooks/Accounting for clients
• Quarterly/Monthly financials
• Payroll, 941's, RT-6, FUTA, Sales tax
• Accounts payables/receivables
• Monthly reconciliation of bank and credit card accounts Senior Pharmacy Technician-Operations Manager
The Medicine Shoppe - Minot, ND
2007-05 - 2012-06
* Compounding Technician - BHRT hormone replacement topical creams and gels, capsules and troches. Pain management making topical lipoderm creams. Veterinary compounds as well, for domestic animals and the Roosevelt Park Zoo.
* Patient input, taking prescriptions from doctor's offices, transferring prescriptions, filling prescriptions, operating and maintaining our Parada machine.
* Ordering OTC's and daily inventory. Returns as well as some inventory control/keeping updates and inventory level. Running some daily reports for our yearly audits for the North Dakota Board of Pharmacy.
* Third Party Billing/Insurance reconciliation.
* Monthly accounts payables and reconciliation
* Received and "Eagle Award" for excellence in customer service and patient care by the Minot Chamber of Commerce.
Sr. Processor/Operations Manager
American Nationwide Mtg - Kissimmee, FL
2004 - 2007
* Excellence in customer service; handling all day to day phone calls for customer appointments, answering questions as best as I could and keeping all loans current for underwriting approval.
* Increased loan closings from $7 million to $14 million annually.
* Underwrote loans, FHA, VA, FmHA, and Conventional - all loan programs.
* Licensed through the Dept of Banking and Finance.
* Approved to run loan thru Fannie Mae and Freddie Mac automated systems. Sr. Processor/Operations Manager
Butler Mortgage, Inc - Kissimmee, FL
1994 - 2004
* Processing/closing loans for six loan officers.
* Tripled division revenues for each sales associate.
* Expanded sales to include mass-market accounts.
Education
Associate in Registered Pharmacy Technician
North Dakota State School of Science
2007-08 - 2010-06
Compounding in Certified Pharmacy Technician
Compounding training school at PCCA in Houston - Houston, TX 2008-08 - 2008-08
Skills
• Underwriting
• Fair Housing Regulations
• Pharmacy Technician Experience
• Compounding Medications
• Typing
• Accounts Payable
• Medical Billing
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Verbal Communication — Proficient
August 2020
Speaking clearly, correctly, and concisely.
Full results: Proficient
Customer Service — Highly Proficient
August 2020
Identifying and resolving common customer issues.
Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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