Security Officer Customer Support
Resume:
Karen Gholston-Tunstull
Administrative Supervisor
Louisville, KY 40210
*****************@*****.***
Duties include but not limited to customer support, supervise 4 team members, intake specialist, resource management, referral services, overall assistance in the well being of the west end community.
Willing to relocate to: West Louisville, KY - -
Authorized to work in the US for any employer
Work Experience
Community Outreach Specialist
Louisville Metro Government - Louisvile
May 2021 to Present
Greet customers, asses their concerns, effectively solve their issues and strategize a more self sufficient way of living.
Receptionist/processor
LOUISVILLE METRO GOVERNMENT - Louisville, KY
August 2017 to October 2020
Answer phone system, access client needs, creating client folders and reports via paper and computer, processing incoming applications, correspond with other organizations and assisting them with any needs which they may have.
Security Officer
RNB SECURITY
July 2016 to June 2017
Provide company security and removed all threats to any clients or guest. Security Officer
CSC SECURITY
March 2015 to June 2016
Provide low to mid-level security for all concerts, horse races, and sporting events. Providing low level housekeeping to all areas, and safely removing all threats to the clients and guest. Education
High school diploma in GED
DUMEYER EDUCATION CENTER - Louisville, CO
April 1993 to September 1993
High school diploma in Basic Education
Dumeyer Education Center - Louisville, KY
April 1993 to September 1993
Skills
• Copier
• Scanner
• Customer Service
• Pinpoint (4 years)
• 10 key calculator (10+ years)
• Microsoft Excel
• PowerPoint
• Word
• Outlook
• Writing Skills (10+ years)
• Teaching (5 years)
• Special Education
• Security
• Math
• Data Entry (5 years)
• Excel (5 years)
• Administrative Experience (6 years)
• Research (10+ years)
• Social Work (5 years)
• Public Speaking (10+ years)
• Accounting (2 years)
• QuickBooks (2 years)
• Case Management (5 years)
• Curriculum Development
• Time Management (5 years)
• Program Development
• Classroom Management
• Presentation Skills (1 year)
• Individual / Group Counseling (10+ years)
• Tutoring (5 years)
• Developmental Disabilities Experience (10+ years)
• Organizational Skills
• Documentation review
Languages
• English - Expert
Certifications and Licenses
Ministerial
August 2018 to Present
Assisting pastoral duties, build a strong relationship between the church and community, provide resources to the community through having a relationship with the city of Louisville Metro Government.
Assessments
Administrative assistant/receptionist — Completed
December 2020
Using basic scheduling and organizational skills in an office setting Full results: Completed
Spreadsheets with Microsoft Excel — Completed
December 2020
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Customer service — Completed
December 2020
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Completed
Working with MS Word documents (intermediate) — Completed May 2019
Intermediate Word techniques, including the use of formatting, Track Changes, and Comments. Full results: Completed
Scheduling — Completed
June 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Attention to detail: Inventory — Familiar
June 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Familiar
Data entry: Accuracy — Familiar
June 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate