Customer Service Representative
Resume:
Inez Herring
Raleigh, NC ***** *.*******@*****.*** +1-910-***-****
Fayetteville, NC 28304
*.*******@*****.***
Focused professional with experience in multi-site call center management/customer service process simplifications and service benchmarks. Frequently praised as detail-oriented by peers, I can be relied upon to help your company achieve its goals
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
GC Services (Entergy) - Fayetteville, NC
February 2023 to Present
• ANSWERING INBOUND CALLS
• Customer service representative
• Handling high demand calls
• Very hard/ Dedicated Worker ( Lots of OT)
• Definitely showed empathy/sympathy for the customer/client
• Billing /Payment history
• Explanation of electrical bill/ usage
• Submitted Tickets/Credits and Deposits
• OUTAGES AND EMERGENCY
• BILL CORRECTIONS
• OVERTIME
•
Amazon Customer Service
Amazon - Raleigh, NC
July 2018 to November 2022
• Answered inbound calls to greet and assist customers with various needs and questions.
• Coordinated with shipping department to meet customer-specific requirements.
• Issued refunds, merchandise exchanges and price adjustments in compliance with company policies.
• Communicated with clients over phone, email, and chat platforms. Chat Agent
Verizon - Clinton, NC
October 2017 to August 2021
Data Live Chat Software troubleshoot technical issues customers have through chat providing courteous and professional customer service
• Support services
• Data entry
• Directed customers to brand-specific resources to maintain brand consistency.
• Updated information databases to organize support tickets and keep case profiles current for accounts.
• Determined charges for services requested, collected deposits or payments, and arranged for billing.
• Updated customer accounts with current personal and purchasing information. Marketing Manager
Filmore Construction - Roseboro, NC
February 2020 to February 2021
• Analyzed reports for results on different platforms and made recommendations for areas of growth. • Assisted with branding, advertising, trade shows and company events. Education
High school diploma
Lakewood High School - Roseboro, NC
August 2013 to June 2016
Skills
• Customer service
• Communication skills
• Sales
• Upselling
• English
• • Customer support • Help desk • Sales Management • Technical Support • Live chat • Typing • Call center (6 years) • Customer service • Sales • Data entry • Communication skills • Phone etiquette • Analysis skills • Upselling (4 years)
• Phone etiquette
• Data entry
• Analysis skills
• Software Troubleshooting
• Network Support
• Operating Systems
• Desktop Support
• Project Management
• Sales
• Customer service
• Communication skills
• English
• Outbound sales
• Technical support
• Negotiation
• Marketing
• Conflict management
• Recruiting
• Help desk
• Social media management
• Salesforce
• Leadership
• Typing
• Live chat
• Upselling
• Computer skills
• Data entry
• Call center
• Microsoft Office
• Sales management
• Inside sales
• Direct sales
• Restaurant experience
• Financial services
• Information management
• Computer networking
• Microsoft Access
• Cooking
• Analysis skills
• Customer support
• Phone etiquette
• HVAC
• Outside sales
• Electrical experience
• Organizational skills
Links
http://www.speedtest.net
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