Customer Service Representative
Resume:
Jessica Wahl
Customer Service Representative
Beaumont, TX 77707
***************@*****.***
Dedicated, Hardworking, Efficient Customer Service Representative with over 6+ years of experience who is seeking out more opportunities and work from home experience, tech savvy, proficient in computer systems and data entry.
Authorized to work in the US for any employer
Work Experience
CSR IB- Bank Of America “Prepaid Claims Resolution and Recovery Teletech - Beaumont, TX
February 2023 to Present
• Managed customer information and upheld security protocols for High-Risk Information.
• Resolve emerging problems by acting as a Coach for fellow agents.
• Monitored bank accounts, financial transactions, and other HRI documents in order to analyze the data to identify potentially fraudulent activity.
• Conducted extensive investigation of fraud claims by call listening, creating and documenting investigation points using MS Excel and MS Word.
Customer Service Representative
TTEC-FEMA - Beaumont, TX
October 2022 to January 2023
Taking New Registration Applications for Disaster Victims. Processing Incomplete Registration For Disaster Applicants. Taking Helpline Calls For Disaster Victims
• Viewing Existing Applications.
• Updating Applicants Information If Necessary.
• Looking up New or Existing Information
• Giving Applicant Important Information Regarding Updates From Inspection and or FEMA Settlement.
• Give Eligibility Information
• Showing Victims Empathy
• Undergoing National Security Training
Customer Retention Specialist
Focus Call Center - Beaumont, TX
February 2021 to January 2022
• Interacting directly with customers and sales while listening to customer feedback, addressed customer concerns and provide solutions.
• Create effective strategies to retain existing customers and offer available deals upon customer contract.
• Negotiate customer contract renewals and work to retain business.
• Process orders, prepared correspondence and fulfills needs of existing customers that are at risk of cancelling.
Data Entry Specialist
Kellu Staffing - Beaumont, TX
February 2018 to April 2020
• Ensuring data is backed up
• Research further information for incomplete documents.
• comply with data integrity and security policies to keep important documents confidential.
• Scan and print documents as needed
• work in local office/ work from home
• Creating accurate spreadsheets.
• Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
• Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
Delivery Driver
O'Reilly Auto Parts - Beaumont, TX
May 2019 to March 2020
Maintain records of vehicle log, cargo log,billing statements all in accordance with regulations.Report all traffic delays, on hand held dispatch device,Transport purchases items to customer in timely, efficient manner followed by receipt for proof of purchase and collect all currency paid buy the customer and distribute change due, turn money received back to the store. Follow assigned delivery routes,scanning inventory in while correctly using computer system to ensure and confirm correct items where received, Take call from customer and prepare invoice for correct customer pricing and delivery. Ct.. Customer Service Representative
Alorica - Beaumont, TX
December 2017 to January 2018
Handling 50+calls daily while giving detailed and polite service that ensures customer satisfaction. Detailed notations of customer issues/complaint, while collecting customer information while reducing retention.
Reading script and ensure company regulations are met each day, Typing 50 wph, operating headset while fluent in computer systems.
Sending invoice/ dispatch vendor to customer location for service. Processing customer payments and providing correct receipt/ invoice to ensure proof of payment was made/ Updating of all payment sources.
Cashier/Customer Service
Walmart - Beaumont, TX
January 2016 to December 2017
Maintaining knowledge of store policy’s and regulations regarding all payments, returns, and exchanges, Greeting Customer in friendly manner upon check out,Compute accurate sales prices for purchase transaction,cross-trained new employees while providing customer service representative back up when needed,Handle all customer complaints accordingly by resolving customer issues, Operating cash register with all sources of payments(cash,credit/debit card, check).Maintaining correct amount in register at all times, Cash Management skill by distribution of correct change amount given and counting down register drawer, Guarantee a positive customer experience by providing excellent customer service to each and every customer.
Cashier
McDonald's - Beaumont, TX
February 2014 to August 2014
Handling of 20+ customers daily thru front end cash register/ drive thru efficiency,Processed customer orders,handled cash/ card payments, bagged orders and made beverages in accurate manner, Adhered to all company regulations and policies, Restocking all condiments and beverage cups and napkins ect..,Maintaining cleanliness of front end work area, dinning area,drink dispensers and all machinery(ice cream machine, coffee machine ect.. to ensure safe customer/ employee consumption, Maintain a clean and neat hygiene appearance,Handle all customer complaints efficiently and in correct manner to ensure customer satisfaction, Over all Provide exceptional customer service to guarantee customer needs are more than satisfactory.
Education
Diploma
Premier Academy - Beaumont, TX
September 2014 to June 2015
Skills
• Customer Service (6 years)
• Food Service
• Focus
• Listening skills
• Phone skills
• Basic math
• Resolving conflict
• Documentation (5 years)
• Multitasking
• Patience
• Positive attitude
• Microsoft Word &Excel (6 years)
• Computer
• Adaptability
• Can work under pressure
• Time management
• Dispatching
• Operations of Scales
• Call Center
• CSR (7 years)
• Customer Support
• Customer Care
• Cash Handling
• Merchandising
• Planograms
• Food Handling
• POS
• Delivery Driver Experience
• Computer Skills
• Cashiering
• Food Safety
• Pricing
• Customer service
• English
• Communication skills
• Phone etiquette
• Typing (2 years)
• Cash handling
• Windows
• Cash register
• Pricing
• Cash management
• Planograms
• Merchandising
• Microsoft Excel (6 years)
• Microsoft Word (6 years)
• Microsoft Outlook (6 years)
• Microsoft Office (6 years)
Certifications and Licenses
Driver's License
Additional Information
I am very dependable, flexible worker, I carry myself with a positive attitude towards anyone whether in the work place or outside the workplace. I am a efficient worker that knows how to multitask and resolve disputes, I can also deal with any type of attitude from a calm to an irate customer and or employee.
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