Customer Service Representative
Resume:
Kimberly Lott
Customer service
Ivey, GA *****
**********@*****.***
Highly motivated with the intent to grow in customer service and satisfaction, great people and communication skills, positive attitude. Goals to continue learning and reaching for higher goals. Work Experience
Customer Service Representative
WaveFly - Saint Augustine, FL
July 2023 to Present
Customer care support
Internet trouble shooting
Answer phones
Process payments
Arrange scheduled payments for extended payment arrangements Access and control emails as well as fast response through messages on Birds Eye to customers. Multi tasking
Typing
Customer satisfaction
Sending equipment hits, reboot, and refresh
Loss Prevention Associate
Academy Sports + Outdoors Warehouse - Jefferson, GA December 2021 to March 2022
Identified, recommended, and implemented systems to minimize loss of merchandise, money, or company assets.
I did Audits and investigates sources of known losses. Monitored inventory to identify theft or shortages. Investigated suspicious customer and/or employee activity, as well as operating computers and devices to makes badges.
General Manager
Fatty's Pizza - Georgia
December 2020 to December 2021
Key holder, Managed payroll, placed truck orders, cooked, prepped and prepared pizzas, wings, salads and calzones. Managed and made schedule. Wrote checks, managed staff, and controlled the cleanliness of the store.
Red Lobster Server
Red Lobster - Columbus, GA
September 2019 to February 2020
Waitressing, Hosting, Money handled, trainer for position learners, Great and positive interacting and communication skills.
Secretary
John's trucking - Columbus, GA
April 2018 to August 2018
Receipt Filing
Paperwork organizing
Secretarial Work
made travel arrangements
Sales
BLG Corp
July 2017 to April 2018
• Demonstration
• Final Paper Filings And Closing
Customer Service Associate
MT Inflatables
February 2015 to May 2016
• Answered multiple phone calls
• Set Appointments
• Communication
• Account Receivable
• Basic Secretarial Duties
Carhop/Waitress
Sonic Drive-In - Opelika, AL
May 2013 to June 2015
Carhop
Waitressing
Order taking
Money receiving
Great and positive Customer service
Great interacting skills and communication skills
Education
High school or equivalent
Smiths Station High School - Smiths Station, AL
September 2015 to May 2016
Skills
• Secretarial
• Customer Service
• Front Office
• Payroll
• Management
• Inventory Control
Certifications and Licenses
Life and Health Insurance
Additional Information
Power Point, Microsoft Word, Windows Excel, Microsoft Outlook, Typing 55 WPM, Planning and Scheduling, Written Communication, Telephone Reception, Customer Service, Coordination.
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