Customer Service Office Manager

Shannon Baxter

**** ***** ***** ***** **** FL H: 813-***-**** ************@*****.***

Summary

Alert Dedicated and focused Office Manager with 15 + years of experience in Medical Office Operations. Committed to excellent customer service and successful at providing individual care to customer needs and departments. Adept at prioritizing and completing multiple tasks simultaneously. Detail oriented when it comes to achieving project goals. I have a broad background, including management, customer service and pharmacy. Seeking new role of increased responsibility and authority as an office manager.

Skills

CPR certified

Equipment disinfection

Medical documentation

Self –directed, self-starter

Scheduling coordination

resourceful

Medical terminology

Emergency protocols, Emergency procedures

Customer service-oriented

Strong interpersonal skills

Problem solver

Time management skills

Professional and mature

Experience

Unit Clerk, Telemetry Tech. 09/2006-Present

HCA-Brandon Regional Hospital

Brandon FL

Provide administrative support to the Emergency Department.

Perform a variety of duties associated with supply management

Controlling the risk of medical identity theft

First port of call for patient related issues

Managed the reception area

Greeted visitors and responded to telephone calls and in-person request for information

Provide a high level of customer service and support to family of critical situations of inpatients on the hospital campus and our clinic outpatient departments by answering questions and providing updates on patient care.

Ability to work in a fast paced and physically challenging environment; capable of meeting performance metrics; I possess a high level of professionalism and customer service

Demonstrate the ability to monitor patients with acute conditions on tele. Maintained patient privacy and confidential patient information, as well as obtain and document vitals.

Independently Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Received and distributed faxes and mail in a timely manner. Understands all compliance requirements for medical office. Strong working knowledge of Microsoft office

Organized, updated and maintained over 200 patient charts

Education and Training

Associate of Science: Ultrasound 2009

Sanford Brown Tampa, FL

Associate of Health Science: 1991

Hillsborough Community College Tampa, FL

Contact this candidate