Developmental Trainer, Project Management, Communications Specialist
Resume:
OBJECTIVE
To obtain a rewarding position where my creativity, problem-solving analytical skills, and experience in training, quality development and communications can be utilized to enhance the employee and customer experience and drive business objectives.
EXPERIENCE
DEVELOPMENT TRAINER AND COMMUNICATIONS SPECIALIST (RETIREMENT INVESTMENTS)
American International Group/Corbridge Financial
March 2010 – August 2023
Development and delivery of system instructor-led training to all experience levels both in-person, virtual and hybrid.
Planned, scheduled, and led large training courses virtually utilizing Microsoft Teams encompassing multiple countries simultaneously. Experienced in Zoom and Webex.
Drafting job aids, scripting and key talking points explaining new and complex products, policy options, techniques, and concepts.
Designed and improved instructional courses including systems and topic basics, product features and concepts, in both simple and complex scenarios.
Created and distributed internal communications by email, job-aids, reference materials, announcements, and flyers.
Project Management experience working with various cross-functional departments including Compliance, Tax, Project Management, Product Development, Licensing, Marketing, Operations and Client Care Center.
Spokesperson and Project Manager for Client Care Center attending scheduled weekly/monthly and ad hoc meetings for both assigned projects and those of immediate need.
Scheduling, development and delivery of project launches, training and results to Client Care Center, Operations, Service Relationship Managers and Department Leads.
Effective design and delivery of numerous product and systems launches and process design from launch to close proving a 96% success rate for personnel understanding of advanced skills.
Utilize effective needs analysis, project management, course/process development, and evaluation skills.
Collaborate with content developers and SMEs internationally.
Provide formatting, edits, and proofread to improve quality, consistency, and effectiveness of communication across cultures and audience levels.
Strong understanding of Adult Learning Concepts and Principles.
Coaching and Development of employees.
OPERATIONS PROCESSOR AND CUSTOMER SERVICE ANALYST (TEAM LEAD)
American International Group/Corbridge Financial
May 2007 – March 2010
Create external facing communications and letters.
Communicate on average with 100+ Financial Advisors, Plan Administrators and Human Resource Departments weekly.
Successfully research, learn and develop departmental training materials of undocumented processes leading to a substantial reduction in delivery and distribution processing times.
VET TECHNITION AND FRONT DESK MANAGER
Hope Veterinary Clinic – Amarillo, Texas
May 2006 – May 2007
Lead front desk operations of a large veterinary clinic assuring smooth, reliable service and payment tracking as well as assisted customers.
Managed incoming and outgoing communications.
CERTIFICATIONS/LICENSES
Certified MAGIC® Facilitator and Instructor (August 2019 – Current)
Communico Inspiring exceptional services cultures
MAGIC® programs deliver hands-on, simulation-based, experiential learning. Empathy, respect, caring, and accountability are at the core of MAGIC, and the reason why these programs transform behaviors from transactional to relational.
PROFESSIONAL MEMBERSHIPS
Toastmasters International Organization
Association for Talent Development (atd)
AWARDS
•American Internal Group New Leadership Series graduate
•Who’s Who Among America’s High School and College Students
•Employee of the Quarter (multiple years)
•Best Team Contributor (multiple years)
•Best Contributing Team business wide (within a renowned multinational corporation)
ABOUT ME
I am a successful instructional designer, developmental trainer, facilitator, and communications specialist whose purpose is to use my God given gift of creativity and enthusiasm to inspire and motivate others to achieve their dreams.
EDUCATION
West Texas A&M University,
Bachelor of Science
Wildlife Biology (3.568 GPA)
South Plains College,
Associate of Science
Wildlife Management (3.5 GPA)
SKILLS
•13+ years’ experience training and instruction of adult learners in-person
and virtual platforms
•8+ years’ direct experience as a Communications Specialist
•8+ years’ Project Management
•16+ years’ instructional design and developmental training curriculum
•Work with Knowledge Management Systems (KMS) and Learning Management Systems (LMS)
•High performer, timely maintain multiple projects simultaneously with various
cross-functional departments
•High proficiency in Microsoft programs
•Experience in Articulate Storyline, Adobe Creative Suite and other e-learning development environments
•Proven written and verbal
communication dexterity
•Strong interpersonal, customer relations and networking abilities
•Higly creative and engaging
IN PROCESS
•Study and certification in Adobe Creative Suite and additional e-learning tools
*****.********@**********.***
http://www.linkedin.com/in/julie-wright-a8b125246
Amarillo, Texas
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