Customer Service Team Lead
Resume:
Lorraine Ebosetale Peter
* ***** ***** ****, *******, TW14 8EL
***********@*****.***
Professional Summary
Open and inclusive collaborator with strong team-building skills. Excels at root cause analysis and dispute resolution. Leads by example to create positive and supportive working environments. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Experience
CARE ASSISTANT November 2022- May 2024
Abbeyfield Society
Personal care
Record keeping
Medication Administration
TEAM LEAD FINANCIAL TRANSACTION/ATM CUSTODIAN September 2021-October 2022
First Bank of Nigeria Limited- Benin City, Nigeria In charge of account opening and documentations, complaints handling and resolution and ATM card issuance and dispute resolution, digital channels migration. ATM monitoring, loading and evacuation, and accounts reconciliation and proofing. Overseeing stock control to maintain sufficient inventory levels and minimise waste. Delivered quality service with a friendly and professional demeanour. Completed audits and risk assessments to achieve regulatory compliance. TEAM LEAD NON-FINANCIAL TRANSACTION/CUSTOMER SERVICE OFFICER September 2014 – August 2021
First Bank of Nigeria Limited- Benin City, Nigeria Managed operations efficiently and effectively, verifying customers received exceptional service. Remained knowledgeable in the latest guidelines and best practices to ensure delivery of regulatory-compliant service
Tactfully handle complaints from staff, management, and clients using excellent problem-solving and dispute-resolution skills.
Resolved complex customer inquiries, disputes, and complaints. Delivered quality service with a friendly and professional demeanour CORE QUALIFICATIONS
Excellent Writing and Verbal communication skills
Problem Solving and critical thinking skills.
Interpersonal skills
Time Management Skills
Good mathematical and analysis skills
High sense of diligence and attention to detailsGreat customer service skills. Ability to use banking and financial programs.
Thorough knowledge of banking and financial services Goal development planning
Team building coordination.
Issue resolution
Staff complaint management
Priority management
Regulatory requirements understanding
Outstanding customer service
Client account management
General office administration
Customer relationship building
Leadership & Influence
EDUCATION
M.Sc Engineering Management
2023
University of Sunderland
United Kingdom.
Master of Engineering
2021
University of Benin: Petroleum Engineering
Benin City, Nigeria.
Bachelor of Engineering
2010
University of Port Harcourt: Petroleum engineering Port Harcourt, Nigeria.2010
G.S.C.E
2001
Excel Secondary School,
Benin City, Nigeria.
.
LANGUAGES
Fluent in English Language
Contact this candidate