Hands-On Software & Technical Management

GLENN HAZEL

Houston, TX 661-***-**** *****@*********.***

INNOVATIVE & SOLUTIONS-FOCUSED LEADER DRIVING BUSINESS TRANSFORMATION As a seasoned software leader with 20+ years of experience across diverse industries, I harness my leadership skills, software and business management expertise, and the power of AI for next-level organizational impact. From pioneering logistics software to revolutionizing food service operations, I've consistently driven growth and profitability through transformative tech initiatives. As a multi-faceted leader, I combine deep strategic vision with hands-on execution, architecting AI solutions that optimize workflows, boost efficiency, and unlock new revenue streams. My passion lies in fostering collaborative, high-performing teams, evident in my low turnover rates and reputation as a supportive, empowering leader. Ready to leverage my proven track record and AI expertise to propel your organization to new heights.

CORE SKILLS & COMPETENCIES

AI & Machine Learning

Team Building & Training

Operations Management

Transformational Leadership

Process Optimization

Software Development Life Cycle (SDLC)

Project Management

Financial Forecasting & Budgeting

Stakeholder Engagement

Strategic Roadmap Development

Languages: English Spanish

PROFESSIONAL EXPERIENCE

Manager of Research & Development ATSER Systems 2023 – Present Spearheaded the complete transformation of ATSER's core software suite, driving efficiency and innovation in large-scale construction project and laboratory management.

Conceptualized and built a next-generation software platform from scratch leveraging AWS Lambdas, RDS, SNS, SQS, and AI. This cloud-based solution replaced legacy systems, enabling real-time data visibility, streamlined workflows, and improved collaboration for project stakeholders.

Led the creation and management of a high-performing team of developers, fostering a culture of excellence and innovation. Implemented Agile methodologies to optimize development cycles and ensure project delivery within tight timelines.

Embedded AI throughout the platform, automating critical tasks and providing actionable insights. This resulted in significant gains in productivity, risk mitigation, and quality control.

Delivered a 70% reduction in operational costs and a 30% increase in project completion rates. This transformative impact on ATSER's core business earned recognition from industry leaders and established the platform as a leader in the construction software sector.

Key Achievements:

Successfully migrated a complex software suite to a modern cloud architecture, enhancing scalability and accessibility.

Built and implemented custom AI algorithms for document analysis, defect detection, and predictive maintenance, significantly reducing manual work and improving accuracy.

Pioneered the use of machine learning for automated scheduling and resource allocation, optimizing project timelines and team utilization.

Developed robust data visualization tools to provide real-time project insights for informed decision-making.

Championed a culture of continuous improvement, fostering collaboration and knowledge sharing within the R&D team. Founder and CEO Themis AI LLC 2022 – Present

Visionary leader, AI architect, and product maestro. Conceived and built 3 category-defining AI solutions, revolutionizing document automation, knowledge sharing, and industrial problem-solving. GLENN HAZEL 661-***-**** *****@*********.***

PROFESSIONAL EXPERIENCE (CONTINUED)

Document Automation (FluidDoc): A game-changer in document management. This zero-touch solution leverages cutting-edge NLP and generative AI to classify, extract data, and integrate seamlessly with existing systems, saving time, boosting accuracy, and providing actionable insights. (Highlight specific NLP techniques used, e.g., named entity recognition, text summarization)

Communication and Knowledge-Sharing (AcumentAI): Democratizing knowledge with interactive AI. This first-of-its-kind platform uses NLP and Generative AI to personalize knowledge delivery, optimize onboarding, and empower employees and customers with critical information. (Emphasize the adaptive and engaging nature of the platform)

Industrial Problem Solving (RCA-AI): The industrial revolution has AI. This advanced solution leverages anomaly detection and predictive maintenance to identify and resolve root causes, maximizing uptime and safety for large enterprises. From inspiration to execution: A master of the product lifecycle.

Transformed ideas into innovative products, guiding the development process from inception to launch.

Fostered a collaborative and innovative culture, leading a talented team of AI experts, engineers, and sales and marketing experts.

Secured significant funding, driving rapid growth and market expansion. Director of Research & Development Ascend Software – 2022 Spearheads the innovation and optimization of the company’s core product suite of AP automation software, leading long-term strategy, or making improvements in response to customer issues as the solutions architect guiding the Engineering Team. Drives internal process improvement to positively transform business through integrating new technology and workflows as an instrumental change leader.

Fully re-built the company’s core product – an ADP automation software driving the extraction of data from unstructured documents such as invoices to process through accounting software through implementing machine learning capability. The core product did not have any machine learning capability and was configured independently for each customer. Now, this product requires minimal intervention from the Recognition team and also improved accuracy by 72%. Director of Engineering Ascend Software –

Director of Implementation Ascend Software –

Senior Developer & Implementer Ascend Software 2016 – In this first foray as an employee within the software sphere consistently expanded leadership accountability through multiple promotions secured due to achievements. Culminated in role as Director of Engineering accountable for DevOps, QA, Engineering, and Recognition teams. Demonstrated exceptional leadership to promote the professional growth and retention of employees. Continued to lead configuration and implementation of the company’s ADP automation software while improving the company’s core suite of products by leveraging extensive ingenuity refined over a diverse, entrepreneurial career.

Spearheaded the migration of the company’s product from on-prem to single source, multi-tenant, and developed an automated system to upgrade products stored on hundreds of servers (customers required a server), reducing labor requirements by 82%.

Directed the implementation of Agile and Scrum methodology, greatly enhancing efficiency of the software development process.

Doubled the team’s size during tenure in these roles, with an incredibly low turnover level due to exceptional, unifying leadership.

Fully developed a Kanban Tool to better track project progression and resource allocation from the ground-up and steered implementation, including facilitating all training to internal teams. Principal Portland Web Apps 2014 – 2016

Established this company to complete various software projects independently for a variety of businesses in diverse industry verticals as a strategic partner and consultant.

Championed the creation and implementation of a forward-thinking research program geared toward biblical and theist scholars. GLENN HAZEL

Houston, TX 661-***-**** *****@*********.***

Established a scalable enterprise safety observation tool for various, large-scale enterprise customers. President SHC 2003 – 2014

Founded successful electronics servicing center partnering with global enterprises including Samsung, LG, Phillips, and others. Directed business strategy, identifying opportunities to improve service operations through the development and implementation of new software systems, a practice continually emphasized in previously developed businesses, leading to eventual transition into the software industry.

Maintained the highest-level performance among all Samsung service centers in North America due to efficiency (turn time was 2.1 days in comparison to average of 9) and accuracy, achieving platinum status despite 83% less staff than other service centers.

Steered a 3-year strategy to drive business expansion, leading to a 500% increase in revenue.

Designed an innovative service center software integrating directly within the systems of manufacturers, carriers, and suppliers, to purchase and manage parts through automatic data transfer, reducing manual work required. This system was developed using SQL, C#/ / VB, ASP, Java, Android, and is currently under development for licensing to other service centers. AREAS OF PROVEN PERFORMANCE

Strategic Vision: Demonstrates significant experience directing long-term business strategy to promote business success, establishing long and short-term targets and developing innovative tactics to ensure achievement. Spearheads product strategy, and prioritizes initiatives over the course of the year to steer business direction toward sustainable profitability.

Budget Development: Directs the development of an operational budget, conducting all forecasting and evaluating strategic roadmap for organizational improvements. Submits budget for approval and continually adjusts value to ensure adherence.

Stakeholder Engagement: Collaborates with a range of stakeholders to develop strategic roadmap. Gathers requirements for specific initiatives from clients and from internal teams, functioning as a high-impact solutions architect.

Team Building & Training: Directs the hiring process from end-to-end, conducting interviews to assess suitability for the position and leveraging a wealth of contacts from past experience to drive optimal talent recruitment. Develops and facilitates training for all staff and manages the performance appraisal process, collaboratively charting a path for continuous improvement.

Transformational Leadership: Driver of change within the organization, proposing solutions to optimize business processes through new technology or workflows, building consensus for their implementation through unifying leadership. Functions as a resource for employees to connect them to professional development opportunities, nurturing talent and promoting retention.

Vendor Negotiation & Management: Evaluates the cost of securing third-party vendors for software licenses, negotiating to obtain optimal pricing. Leads vendors throughout the project life cycle, ensuring developed product aligns with the requirements.

Project Management: As the Solutions Architect for software products, leads the end-to-end Software Development Life Cycle

(SDLC) within an Agile framework, defining the requirements to Development teams, assessing the full scope and schedule where required, leading testing, and ensuring work produced aligned with those specifications. Independently manages development, offers technical support as an SME, and manages a range of other process optimization projects from end-to-end.

Client Relationship Management: Showcases strong client relationship management as a technical and functional leader. Participates in pre-sales calls to offer technical guidance, evaluates the client’s needs and makes recommendations as a consultant, and fosters high-impact relationships through maintaining open lines of communication. EDUCATION

Bachelor of Science, Computer Science University of Florida

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