It Specialist Social Media
Resume:
koitaismaila**@gmai
l.com
Ave, Fort Stewart,
GA 31313
https://www.linkedi
n.com/in/ismaila-koi
ta-1352ba2a8/?utm
_source=share&utm
_campaign=share_
via&utm_content=p
rofile&utm_medium
=ios_app
SKILLS
LANGUAGES
Dedicated and
meticulous IT Specialist
with a proven track
record of proficiency in
diverse technological
domains, encompassing
Exchange Servers,
Helpdesk Support,
Network Fundamentals,
and IT Security.
Proficient in
troubleshooting, adept
at problem-solving, and
committed to optimizing
systems for peak
performance.
Eagerly seeking a
remote position to
contribute to a dynamic
team environment while
furthering my
professional
development and
educational pursuits.
Committed to
expanding my expertise
and knowledge base to
meet evolving industry
demands and
challenges.
Customer
Relationship
Management
IT Support and
Troubleshooting
Time Management
and Prioritization
Analytical Thinking
Proficient
Communication
French Native
English Native
IT SPECIALIST
Ismaila
Koita
EXPERIENCE
IT SPECIALIST
US DoD. Fort Stewart, GA
SALES REPRESENTATIVE
Vector Marketing. Remote
SOCIAL MEDIA MANAGER
John F. Kennedy High School. Silver Spring, MD
EDUCATION
JOINT SERVICES TRANSCRIPTS (JST)
U.S Army Cyber School. Fort Eisenhower, GA
ASSOCIATE DEGREE IN INFORMATION
TECHNOLOGY (IN PROGRESS)
University Of Maryland Global Campus. Remote
BACHELOR'S DEGREE IN INFORMATION
TECHNOLOGY (PLANNED)
University of Maryland Global Campus. Remote
CERTIFICATIONS & COURSES
U.S Army Cyber Center of Excellence- Information Technology Specialist CompTIA Sec+ (Expected July 2024)
Cyber Security Professional Certificate- Google Coursera (Expected July 2024) Oct 2023
Present
Project Management: Participated in IT projects from planning and design to implementation and evaluation, ensuring timely and budget-compliant completion.
•
Security and Compliance: Conducted security assessments, implemented protocols, and monitored systems to protect data and ensure industry compliance.
•
Network Management: Managed and maintained complex LAN/WAN systems, ensuring robust and reliable
communication infrastructure.
•
Technical Support: Provided expert helpdesk support, resolving hardware and software issues to maintain operational efficiency.
•
Feb 2021
Present
Market Research: Conducted market research to identify new sales opportunities and stay informed about industry trends and competitor activities.
•
Product Presentations: Conducted virtual product
demonstrations and presentations to potential customers, effectively highlighting features and benefits.
•
Customer Engagement: Built and maintained strong
customer relationships through regular follow-ups and personalized communication, ensuring high levels of satisfaction and repeat business.
•
•
Sep 2021
Jun 2023
Designed and executed comprehensive social media
strategies to elevate the program's online presence and community engagement.
•
Produced and curated high-quality multimedia content, including photography, videography, and graphic design, to highlight athletic achievements and events.
•
Successfully increased follower engagement and expanded the program's social media footprint through targeted marketing initiatives and interactive content.
•
Sep 2023
Mar 2024
• Network Fundamentals
• Cybersecurity Essentials
• Advanced Technical Troubleshooting
• Helpdesk Support and Operations
• Information Systems Management
Aug 2024
Nov 2024
Dec 2024
Present
Contact this candidate