Customer Service Representative
Resume:
Christine Cazares
Customer Service Representative
Austin, TX 78752
***************@*****.***
Work Experience
Office Manager
Prestige Medical Care - Austin, TX
March 2021 to June 2022
1. Provided support and performed regular QA reviews for client intake, registration and scheduling functions.
2. Check In and Check out all daily patients Collect all co-payments and schedule 3. Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks. • Thoroughly sanitized areas in between patients, 4. Obtained temperatures of visitors and employees at entry of facility and asked screening questions. 5. Performed nasal swab and rapid antibody testing via blood droplet collection. 6. Documented novel coronavirus screening assessments. • Protected individual confidentiality as prescribed by local, state and federal mandates.
7. Collected and treated patient samples to test for COVID-19 infection. 8. Processed positive and negative test responses according to established protocols and reporting requirements. Recorded patient vital
Certified Nursing Assistant
Focused Post Acute Care Partners - Austin, TX
June 2020 to November 2021
• Grooming and bathing patients with low mobility
• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
• Helping patients eat and take medications
• Making sure they have regular meals and proper medication dosages
• Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
• Assisting patients with mobility needs, transferring them from wheelchair to bed
• Turning or adjusting patients in bed to prevent bedsores or other discomfort Certified Nursing Assistant
Brookdale Senior Living - Austin, TX
October 2020 to February 2021
• Assists resident in maintaining in activities of daily living (ADL)
• Bathes, dresses, and undresses residents.
• Serves and collects food trays and feeds residents requiring help.
• Transports residents or assists residents to walk.
• Drapes residents for examinations and treatments and assists licensed staff with treatment/ examination within the CNA scope of practice.
• Turns and repositions bedfast residents, alone or with assistance, to prevent bedsores. Receptionist
Arnold oil (Staff Force) - Austin, TX
September 2015 to December 2015
Responsibilities
Answer phones and operate a switchboard.Route calls to specific people.Answer inquiries about company.Greet visitors warmly and make sure they are comfortable.Call persons waiting for visitor and book them a room to meet in.Schedule meetings and conference rooms.Make coffee and set out food.Ensure reception area is tidy.Coordinate mail flow in and out of office.Coordinate office activities.Handle phone calls from people calling in sick.Gather personal and insurance information.Hand out employee applications.Arrange appointments.Cash out people when necessary.Validate parking tickets.Give visitors badges and direct them to where they can sign in.Issue parking passes.Send email and faxes.Collect and distribute parcels and other mail.Perform basic bookkeeping, filing, and clerical duties.Prepare travel vouchers.Take and relay messages. MSABC Recruiter
American Cancer Society - Austin, TX
May 2015 to August 2015
Responsibilities
Recruit and prospect for MSABC Team Leader by phone within a call center environment to fundraise and participate in various MSABC events
Accurately track cultivation activities and fundraising progress using event database Provide ongoing coaching, motivation and support to Team Leaders to ensure their needs and expectations are met
Provide Teams Leaders with logistical support and training on fundraising strategies and tools. Able to quickly build rapport with MSABC Team Leaders Work with Team Leaders to help increase fundraising efforts Customer Service Representative
Aditya Birla Minacs - Austin, TX
February 2010 to October 2014
Answer all incoming customer phone calls within quality standards. Gather and input customer demographics and inquiries in a PC environment. Follow critical elements of the Minacs Call and File handling process. Determine customer needs through effective questioning and evaluate need for call escalation. Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures. Reviews escalated calls with Team Leader for resolution/assistance. Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries.
Customer Service Representative
Peak Performers - Austin, TX
October 2007 to March 2010
Worked on the group desk where I was responsible for booking reservations for large facilities and large groups. - Responded to customer inquiries and requests and resolved issues efficiently and professionally.
Exercised strong interpersonal communication skills with customers and department personnel. - Accepted assignments with an open, cooperative, positive and team-oriented attitude.-Utilized multiple call center support applications to efficiently assist customers and agents. I performed customer service work taking reservations and providing information for other outside agency parks that have contracted for these services.-Called and informed customers of closures of campsites. Started the process of the Texas Outdoor family Workshop.-Work on Microsoft Excel to make reservations.-Trained and coached co-worker that are recently hired.-Translated information from CRT to Spanish for customers.-Related information to guests for the Big Bend Fiesta.-Use of CRT to book reservations.-Contacted customer from the ICPR for closures or updating them on situations at the state parks.
Book reservations for the Lower Colorado River Authority. Prepared Texas State Park Guide for outgoing mail. Assisted with the mailings for the Texas Park Pass and Gift Certificates. Administrative Tech III
Goodwill - Austin, TX
March 2007 to October 2007
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Other duties as assigned.
Was responsible for documenting types of reports for grant projects. Switch Board Operator
Goodwill - Austin, TX
March 2005 to December 2006
Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
Open, sort, and distribute incoming correspondence, including faxes and email. File and retrieve corporate documents, records, and reports. Greet visitors and determine whether they should be given access to specific individuals. Prepare responses to correspondence containing routine inquiries. Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software. Child Support Tech. I
Office of Attorney General - Austin, TX
June 2005 to May 2006
Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO) Entered, retrieved and updated child support case information on TXCSES Monitored TXCSES and other computer databases to identify new or updated locate information Verifies locate and employment information using all available sources. Researched court orders that were needed to continue the child support process. Responded to routine telephone inquiries concerning child support cases Attended work regularly in accordance with agency leave policy. Served as the backup receptionist.
Complied with all agency policies and procedures, including but not limited to applicable security and safety rules, regulations, and standards
Child Support Officer
Peak Performers - Austin, TX
January 2004 to May 2005
Use OAG child support system (TXCSES) to research and to update information. Work on the National Interstate Case Reconciliation Project. Contact OAG field offices and child support agencies of other states to inquire about the cases that should be closed with Texas.
Research more than 20,000 cases and find discrepancies. Use the STRADUS system to research registry-only child support cases child support income verification inquiries.
Work both individually and in cooperation with other staff. Sort interstate child support mail.
Use spreadsheet and word processing software.
Use scanner, fax machine, photocopier.
Bilingual in English and Spanish.
Associate
Sac-n Pac - Kyle, TX
May 2002 to February 2003
Handled and controlled money.
Keyed in Inventory.
Checked-in Inventory from vendors.
Communicated effectively with customers and other employees. Stocked merchandise.
Computer Lab Technician
Fruit Of Excellence - Austin, TX
August 1999 to March 2001
Monitor Students working on Computer Programs
*Worked using Microsoft Office Programs.
*Installed Software
* Helped students log on to the computer
software.
* Set up security for student computers.
Education
High School Diploma in accordance
William B. Travis High School - Austin, TX
September 2001 to May 2002
Skills
• Word Processing
• Data Collection
• Infection Control Training
• Microsoft Excel
• Spanish
• English
• Translation
• Translation
• Coffee Experience
• Fundraising
• Translation
• Patient Care
• Translation
• Vital Signs
• Office Management
• Laboratory Experience
• HIPAA
• Microsoft Powerpoint
• Bilingual
Certifications and Licenses
CNA
CPR Certification
State Tested Nursing Assistant
BLS Certification
CCNA
Assessments
Administrative assistant/receptionist — Proficient May 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Nursing assistant skills — Proficient
May 2022
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Communication email and phone with agencies of other states to collect data
-Able to communicate with customer and able to understand Customer needs
-Use of email, photocopiers, printers, fax machines, scanners, word processing & spreadsheet software
-Keypad data entry
-Filing
-Work well independently & with others
Computer Skills
Typing Speed: 35 Words Per Minute
• Data Entry Terminal (PDT, Mainframe Terminal, etc)
• Email Software (Outlook, etc)
• Internet Browser (Internet Explorer, Firefox, etc)
• Peripheral Devices (Scanners, Printers, etc)
• Personal Computers
• Presentation Software (PowerPoint, etc)
• Spreadsheet Software (Calc, Excel, etc)
• Word Processing Software (Word, WordPerfect, etc) Additional Skills
-Communication email and phone with agencies of other states to collect data
-Use of email, photocopiers, printers, fax machines, scanners, word processing & spreadsheet software
-Keypad data entry
-Filing
-Work well independently & with others
-Skill in closing cases out
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