Customer Service Representative
Resume:
Jessica Bertinot
Houma, LA *****
****************@*****.***
Work Experience
Food Service Technician
TERREBONNE Parish Headstart-Houma, LA
January 2024 to Present
Delivery Driver
United Parcel Service (UPS)-Gray, LA
November 2022 to Present
Loading my vehicle and delivery packages to houses for seasonal peak time. Customer Service Representative
Uneeda Cleaners Enterprizes, Inc-Houma, LA
August 2014 to June 2023
Helping customers, entering customer information in systems, inputting payments, faxing invoices, printing invoices, faxing payroll hours, opening and closing shop, assembly, inventory, training new employees, sitting in with interviews, helping employees when needed, I fix most problems for employees and customers, fire people when necessary, and handle most of the paperwork. I go where ever I am needed at the time.
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Provided assistance to clients
• Assisted customers in person
• Scheduled reservations for customers
• Maintained up-to-date knowledge of customer accounts
• Explained products and benefits
Sales Manager
AARON 'S FURNITURE-Thibodaux, LA
January 2023 to May 2023
Customer Service Representative
Insight Global
September 2022 to November 2022
This was a project hire only for a certain period of time. I was making calls for different insurance companies and entering data in to the system using Orcale and five9 systems. Floater
Terrebonne ARC-Houma, LA
October 2020 to January 2021
Drove truck, worked at multiple stores, helped and looked over clients, cashier, picked up donations, separated donations, restock shelves.
Wal-Mart Cashier
Walmart-Houma, LA
March 2012 to October 2012
Crew Member
Sonic Drive-In
March 2011 to August 2012
Education
medical assistant in medical assistant
Unitech Training Academy-Houma - Houma, LA
February 2017 to January 2019
Diploma
Terrebonne High School - Houma, LA
Skills
• Server (Less than 1 year)
• Customer Service (7 years)
• Fax (5 years)
• Training (3 years)
• Housekeeping (3 years)
• Home Cooking (9 years)
• Cleaning (7 years)
• CSR (6 years)
• Customer Support (10+ years)
• Customer Care (6 years)
• Excel (1 year)
• English (10+ years)
• Typing (7 years)
• Employee Orientation
• Order Fulfillment
• Management
• Interviewing
• Pricing
• Assistant Manager Experience
• Recruiting
• Account Management
• Administrative Experience
• Order Entry
• Negotiation
• Sales administration
• Call center (Less than 1 year)
• Five9 (Less than 1 year)
• Oracle (Less than 1 year)
• Driving
• Heavy lifting (10+ years)
• Van driver (5 years)
• Delivery driver experience
• Driving (10+ years)
• Outdoor work
• Search engines
Certifications and Licenses
CPR/AED
February 2024 to November 2026
Driver's License
Additional Information
I am a hardworking customer service representative bringing 11 years of experience meeting customer needs in a retail setting. Skilled in listening to customers. Meeting productivity targets and maintaining current knowledge of company offerings. Offering reliability, humbleness, quick learning skills, and enthusiasm for satisfying customers.
My skills consist of but are not limited to:
1. Quick learner
2. Stocking and replenishing
3. Account managment
4. Data entry
5. Great listening skills
6. Money handling abilities.
7. Staff education and training
8. Key holder experience
9. Creative problem-solving.
10. Professional Telephone demeanor.
11. Credit card processing
12. Order fulfillment
13. Photographic memory for faces
14. Motivation to always push further
15. Assistant manager
16. Delivery driver
Contact this candidate