Customer Service Front Desk
Resume:
Macey Saizon
Morganza La ****9
***********@*****.***
Mobile 225-***-****
OBJECTIVE:
A challenge position which will utilize my skills: that will lead to opportunity and growth. I can contribute to the company’s current and long range goals. I have excellent leadership, administrative and organization skills, self-motivated and disciplined as well as the ability to organize and direct the work of others, I am able to solve problems and concentrate on details
EDUCATION:
May 2009 Diploma Avoyelles High School Moreauille La
EXPERIENCE:
06/2009-04/12 Cashier Tiger Trax Erwinville La
Ensures each customer in our Tiger Trax received incredible customer service skills & the ability to help maintain a customer focused culture.
Worked as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives.
Worked a flexible schedule of nights, days, weekends, and holidays
04/12—04/2014 Housekeeper Comfort Suites Baton Rouge La
Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and/or replenish guestroom amenities.
Maintain a clean and orderly cart with adequate supplies.
Assist other departmental personnel as needed.
Promote a positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Inform supervisor as necessary.
Attend all necessary meetings.
Assist in other projects, as directed.
04/14-04/15 Roadway Inn and Suites Front Desk /Housekeeper Bossier City La
Front Desk
Greet guests and provide them with superb customer service.
Check-in guests and handle reservations.
Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all client questions and incoming calls.
Redirect phone calls to the appropriate department and take down messages.
Accept all letters and packages, and distribute them to their appropriate departments.
Monitor, organize and forward emails.
Track and order office equipment and supplies.
Maintain records and files.
Oversee the office budget.
Good understanding of office administration and basic bookkeeping practices.
Superb written and verbal communication skills.
Excellent organizational and multi-tasking abilities.
Housekeeper
Assist Executive Housekeeper in supervising the housekeeping staff.
Assist the Housekeepers and the housemen as needed.
Service guest rooms using cleaning agents and equipment to ensure adherence to departmental policies.
Remove, inventory, and replace soiled linens and prepare rooms for guest arrivals.
Organize and/or replenish guestroom amenities.
Maintain a clean and orderly cart with adequate supplies.
Assist other departmental personnel as needed.
Promote a positive public/employee relations at all times.
Maintain a clean, safe, hazard-free work environment within area of responsibility.
Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
Inform supervisor as necessary.
Attend all necessary meetings.
Assist in other projects, as directed.
5/17 -05/18 Executive Housekeeper Comfort Inn Zachery La
Inspect guest rooms after the housekeepers have finished cleaning to ensure cleanliness and readiness for the next check-in.
Compile and report accurate room status of guest rooms to the front office.
Perform other duties as assigned by supervisor.
Practices chemical safety rules and follows procedures for hazardous materials
Inspect room for cleanliness and appearance and signify completion for room
Respond in a timely manner to guest’s requests.
Plans the work assignments of housekeeping departments, distributing duties accordingly.
Assists in the preparation of, and manages the housekeeping departmental budget.
Organizes and verifies all inventories necessary for optimal quality in guest rooms and public spaces.
Exercises effective cost control measures.
Develops and implements all departmental policies and procedures.
Recruits, trains and oversees team member on boarding, day-to-day activities, and scheduling.
Oversees all corrective actions within the department, assisting in performance goals for team members.
Responsible for scheduling to ensure all guest room are prepared for new arrivals in a timely manner.
Performs daily inspections of the enterprise’s facilities and guest rooms.
Addresses guest complaints efficiently and effectively.
Coordinates preventative maintenance and deep cleaning of all guest rooms.
Performs regular audits of work assignment throughout the facilities.
Prepares reports for Director of Hotel Operations as requested.
Engages in special assignments and prepares reports as instructed by senior leadership.
5/18 -07/19 Executive Housekeeper Athens Lodge Athens Tn
Inspect guest rooms after the housekeepers have finished cleaning to ensure cleanliness and readiness for the next check-in.
Compile and report accurate room status of guest rooms to the front office.
Perform other duties as assigned by supervisor.
Practices chemical safety rules and follows procedures for hazardous materials
Inspect room for cleanliness and appearance and signify completion for room
Respond in a timely manner to guest’s requests.
Plans the work assignments of housekeeping departments, distributing duties accordingly.
Assists in the preparation of, and manages the housekeeping departmental budget.
Organizes and verifies all inventories necessary for optimal quality in guest rooms and public spaces.
Exercises effective cost control measures.
Develops and implements all departmental policies and procedures.
Recruits, trains and oversees team member on boarding, day-to-day activities, and scheduling.
Oversees all corrective actions within the department, assisting in performance goals for team members.
Responsible for scheduling to ensure all guest room are prepared for new arrivals in a timely manner.
Performs daily inspections of the enterprise’s facilities and guest rooms.
Addresses guest complaints efficiently and effectively.
Coordinates preventative maintenance and deep cleaning of all guest rooms.
Performs regular audits of work assignment throughout the facilities.
Prepares reports for Director of Hotel Operations as requested.
Engages in special assignments and prepares reports as instructed by senior leadership.
07/19-12-21 Security Office Allied University Athens
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
Respond to incidents and critical situations in a calm, problem solving manner
Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
01-22 08/22 Auto Zone Retail sale Associate New Road La
Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift
Operates cash registers and follows established cash handling procedures
Follows company policies and loss prevention procedure maintains a safe working environment including PPE (Personal Protective Equipment)
Maintains store appearance and merchandising standards as directed
Ensures that merchandise is restocked and placed in their respective area Utilizes ZNET to help customers locate merchandise or find suitable alternatives
Maintains product knowledge and current promotions through AutoZone systems and information sos
Practices Gotha and assists with the installation of wipers blades, batteries and light bulbs
Utilizes OBDII to read codes from customer’s automobiles
Ability to diagnose automobile problems and recommend solutions Communicates with managers regarding customer concerns and employee matters
Actively engaged in developing more effective customer service skills
Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectation
08/22 01/23 Marelli Labor/Shipfitter Louisburg Tn
Formal craft training to demonstrate the ability to read blueprints engineering drawings and sketches, layout and fabricate parts and assemblies correctly. Visually checks parts used in assemblies for obvious defects and disassemble and reassemble finished products as required to correct malfunctions
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