Customer Service Senior Living

Melissa King

586-***-****

***********@****.***

EXPERIENCE:

Director of Programming - Cedarbrook Senior Living; Rochester, MI March 2021 - April 2024

• Planning, organizing, teaching and implementing social, spiritual, intellectual, emotional, educational and physical needs of residents in memory care, assisted living, and independent living for a well respected senior living facility. Large event planning and decorating for events; this includes company wide events for marketing and all events for Cedarbrook of Rochester for the past 4 years. Completion of monthly calendars, newsletters and attendance records. Managing and accounting for budget and funds spent for all activities and events. Oversee and train all activity associates as well as bus driver and bus maintenance. Extensive knowledge and experience with the geriatric population. Activities Coordinator - Cedarbrook Senior Living; Rochester, MI Nov. 2020 - March 2021

• Assisted Director of Programming with planning and implementation of all activities. Food and Nutrition Team - Cedarbrook Senior Living; Rochester, MI March 2020 - Nov. 2020

• Oversaw all operations in Claire’s Cafe; food prep, food safety, food orders, inventory, and customer service.

Support Manager, Walmart; Clinton Township, MI 2018 - March 2020

• Oversaw all associates in the General Merchandise and Customer Service areas of the store. Assigned associates tasks and oversaw task completion. Handled all customer complaints and associate needs. Oversaw the safety and cleanliness of the store. Worked closely with store manager. Director of Education, Sylvan Learning Center; West Des Moines, IA 2003 - 2005

• Assessed students, determined appropriate program placement, and developed educational plans for all students; including students with IEP’s and special needs. Implemented changes to educational plans as needed and regularly met with guardians and/or parents of students to discuss student progress. Oversaw training of tutors at 6 area Sylvan Learning Center locations. Regional Manager, Subway; Rexburg, ID 2000 - 2003

• Oversaw all operations for five Subway Sandwich locations in Southeastern Idaho. Responsibilities included; hiring, training, scheduling, bookkeeping, inventory, food orders, food safety, and customer service.

Store Manager, Subway; Rexburg, ID 1997 - 2000

• Oversaw all operations. Responsibilities included; hiring, training, bookkeeping, inventory, food orders, food safety, and customer service.

EDUCATION:

Lewis Clark State College: Lewiston, ID - Elementary Education, 2000 NCCDP Certification

TALENT & SKILL SET:

Excellent communication, leadership, teamwork, organization, attention to detail, management of resources, budget and ability to work at a quick pace. Ability to teach and train others in all of the following areas; education, art, painting, balloon art, floral arranging, crafts, games, exercise, music

(piano), party planning, and technology. I currently teach classes at Cedarbrook in all of these areas; which allows me to genuinely connect with each resident. My ability to teach these classes and not outsource them enables me to provide a much wider and robust variety of activities. Excellent connections with a wide variety of volunteers, entertainment, and speakers that helps to spark the interest and engagement of all residents. I truly love working with seniors! I am sensitive to each individual’s unique interests and needs. I regularly distribute resident interest surveys to gage the ever changing resident interests and needs.