Customer Service General Manager

Guillermina Carbajal

760-***-**** · **********@*****.***

**** *** *** ******, **** B, Jamul, CA 91935

BUSINESS MANAGEMENT & ANALYSIS

As an accomplished General Manager in the restaurant industry, I bring an extensive background in food knowledge and back-of-the-house operations to ensure seamless and efficient service. With a keen understanding of culinary techniques, ingredients, and flavor profiles, I consistently strive to elevate the dining experience for guests.

My hands-on experience in kitchen management, inventory control, and staff training has resulted in optimized workflows and improved profitability. From menu development to quality control, I am dedicated to maintaining the highest standards of food excellence while fostering a collaborative and motivated team environment.

KEY COMPETENCIES

Regulatory Compliance Financial Management Leadership

Customer Service Inventory and Supply Chain Management Operations Management

PROFESSIONAL EXPERIENCE

Taqueria San Miguel Jul 2011 - Apr 2024

General Manager

Managed all aspects of restaurant operations, including staff supervision, scheduling, inventory management, and customer service.

Developed and implemented strategies to improve efficiency, reduce costs, and increase revenue. Conducted performance evaluations and provided training and development opportunities for staff members.

Ensured compliance with health and safety regulations and maintained cleanliness standards.

Taqueria San Miguel Nov 2009 - Jul 2011

Lead Server / Catering Supervisor

Provided exceptional customer service by taking orders, serving food and beverages, and addressing customer inquiries and concerns.

Collaborated with kitchen staff to ensure accurate and timely order preparation.

Coordinate with clients to understand their catering needs, preferences, and budget constraints, ensuring seamless delivery of high-quality food and service for events ranging from corporate meetings to weddings.

EDUCATION & CERTIFICATIONS

Leadership, Team-Building and Coaching Skills for Managers and Supervisors

PRYOR Learning

Transitioning to Supervisor

PRYOR Learning

Customer Service: Managing Bad Costumers PRYOR Learning

Behavioral Analysis and Techniques

UNITEC

Servicio y Atencion al Cliente

IMECAF

Organizational Structures and Managment

UNITEC

How to Stop Hiring Problem Employees

Restaurant Owner

Contact this candidate