Customer Service Administrative Assistant

SE Sallie Elliott

LaFollette, TN ***** 423-***-**** **************@*******.***

PROFESSIONAL

SUMMARY

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. SKILLS Business Writing

Merchandising

Database Administration

Project Planning

Business Correspondence

Schedule Management

Business Administration

Customer Service

Staff Motivation

Workflow Planning

Calendar Management

Records Management Systems

Filing

Phone Call Answering

Budgeting

Reading Comprehension

Recordkeeping

Multi-Line Phone Systems

Coordination

Spreadsheets

Typing Proficiency

Documentation

Prioritization

Proofreading

Customer and Client Relations

Excel Spreadsheets

Document Retrieval

Time Management

Self Starter

Data Entry Documentation

Sorting and Labeling

Bookkeeping

Records Preparation

Critical Thinking

Microsoft Office

Mail Management

Accounting Support

Account Balancing

Complex Problem-Solving

Administrative Support

Employee Timesheet Processing

Office Management

Travel Administration

WORK HISTORY ADMINISTRATIVE ASSISTANT 08/2018 to 08/2023 Campbell County Board Of Education- Central Office Jacksboro, TN Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Executed record filing system to improve document organization and management.

Scheduled office meetings and client appointments for staff teams. Handled multiple travel bookings for supervisors

Handled conference rooms scheduling

Worked in Microsoft office

Greeted and handled a variety of customer service issues with the public Multitasking and quick decision making

Had to be familiar with board policies and procedures ASSISTANT 08/2015 to 08/2018

LaFollette Middle School LaFollette TN

Greeted guests in with friendliness and professionalism. Assisted manager in all aspects of business operations. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Worked closely with management to provide effective assistance for specific aspects of business operations.

EDUCATION Honors High School Diploma 05/1998

Campbell County Comprehensive High School, Jacksboro, TN

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