Project Manager Customer Service
Resume:
BETTYANNE EILERS
Email: *********.****@*****.***
Administrative professional with over 15 years of experience, specializing in office administration, project management & team building. Skilled in organizing teams to prioritize workloads ensuring company & personal goals are achieved. Known for quality assurance, meticulous attention to detail, as well as excellent interpersonal skills to communicate effectively across the organization. EXPERIENCE
FEBRUARY 2024 – PRESENT
PROJECT MANAGER/ADMINISTRATOR, RUNION ENTERPRISES, INC. Managed projects and construction crews (20+) with major home builders as it relates to the installation of trim, hardware, and punch work for all new homes. Created/processed/tracked all work orders, scheduled crews, managed outstanding deliverables for each project, which includes accounts payable/accounts receivable. Responsible for time accounting and weekly payroll for all crews. Provided ongoing quality control with the supervisors assigned to each subdivision. Ad-hoc IT troubleshooting. Meticulous attention to detail.
AUGUST 2022 – FEBRUARY 2024
SALES ADMINISTRATOR, INTUIT
Administered & coordinated the promotion & sales of company products through Salesforce. Provided quotes for bulk licensing to qualifying firms. Managed payroll accounts related to EIN transfers. Maintained excellent customer relations with detailed records. Reconciled account and billing issues for firms and their clients. Submitted escalation tickets, track and followed up with firms as it related to cancellations and refunds. Submitted QuickBase requests for clients transferring to new firms to retain discount pricing for wholesale billing. Ad-hoc reporting as required. Spearheaded all sales activities & increase annual revenue by 60%.
OCTOBER 2020 – AUGUST 2022
MEMBERSHIP SERVICES COORDINATOR, TUCSON ASSOCIATION OF REALTORS Supervised a team of customer service agents & decreased handling time by 20%. POE for NAR Directory system and maintained NRDS with up-to-date information. Determined non-compliance with bylaw standards & addressed each area with management support. Delivered exceptional customer service to customers by leveraging vast knowledge of products & services. FEBRUARY 2019 – JULY 2020
ADMINISTRATIVE ASSISTANT, V&S MIDWEST CARRIERS
Handled confidential & non-routine information. Worked independently & within a team on non-recurring and on-going projects. Acted as project manager for special projects which included: planning & coordinating multiple presentations, disseminating information, purchasing & organizing permits through the Department of Transportation & OSHA documentation. DECEMBER 2018 – JULY 2020
CAPTIONING ASSISTANT, CAPTEL
Provided real-time captioning using state-of-the-art speech recognition technology for clients with hearing impairments. Maintained call center quality standards for accuracy & speed. Monitored technical issues on calls with reporting to management. Compliance with all FCC Rules & Regulations. JULY 2017 – SEPTEMBER 2018
FINANCE SPECIALIST, SPARGO, INC.
Assisted with management, financial processing & customer services of registration, exhibit & lead retrieval finances. Daily reconciliation of registration, exhibit and lead retrieval revenue. Provided customer service, processed & reconciled financial batches to facilitate reporting to clients. Processed & updated booth change requests. Collections for registration, exhibit & lead retrieval revenue. Maintained security protocols adhering to PCI Compliance guidelines.
OCTOBER 2012 – SEPTEMBER 2018
LICENSED/CERTIFIED MASSAGE THERAPIST, MASSAGE ENVY Assisted clientele in the practice of well-being by providing various massage modalities pertaining to specific physical needs. Modalities: Swedish, Cranial/Sacral, Reflexology, Hydrotherapy, Shiatsu, Accu- pressure, Deep Tissue, Trigger Point Therapy. First Aid and CPR certified. JANUARY 2012 – SEPTEMBER 2012
FULL TIME STUDENT, VIRGINIA SCHOOL OF MASSAGE
JULY 2008 – JULY 2011
INDEPENDENT CONTRACTOR, US DEPT OF TREASURY
Document & cable processor for NCS using ASTRA, CWE2, StarBase & Qlix. Attended meetings as a representative for the customer to provide ASTRA requirements for Apps. Involved in the development of ASTRA/StarBase UAT Test Planning.
JANUARY 2007 – JULY 2008
ADMIN PROJECT SPECIALIST, AMERICAN TYPE CULTURE COLLECTION Assisted Chief Scientific Technology Office (CSTO) in the management of business, science & technology activities. Organized & composed correspondence, reports, budgets & records for internal & external use. Prepared & generated reports from raw data & design tables. Organized, coordinated & managed the schedule of the CSTO, as well as travel itineraries & meeting logistics. Supervised department administrative assistant.
MARCH 2004 – OCTOBER 2006
IT & MULTIMEDIA SPECIALIST/VIDEO PRODUCER, PEROT SYSTEMS GOVERNMENT SERVICES IT Specialist: Network configuration in a classroom environment for classified customer. Set-up, broke down, maintained, monitored & configured 25+ laptops to ensure each was accurately configured to allow students access to documentation to allow proper information flow for simulations. Identification of test requirement procedures & performed functional testing associated with automated IT dates. Multimedia Specialist/Video Producer: Responsible for aspects of video production related to computer-based training, defining customer requirements, subject matter research, treatments, storyboarding & scripting, management of video production, acquiring talent, footage & editing final product. Video post-production performed on Avid Xpress.
APRIL 1994 – MARCH 2004
EXECUTIVE ASSISTANT, NORTHROP GRUMMAN INFORMATION TECHNOLOGY Provided Executive Secretarial/Administrative support to the Group Director of the Information Systems Group. Assisted in the development/implementation of Group policies & procedures; composed briefings & reports, processed confidential personnel documents; interfaced with senior officials inside & outside the company. Identified the need for routine correspondence for Group Director’s signature, analyzed & determined requirements for Group suspense activities to include establishing suspense items & resolving competing priorities. Coordinated the performance & salary review process for Group. Developed Group’s schedule of events, provided guidance to Group secretaries, controlled Group Director’s calendar by coordinating meetings, briefings, customer visits & other activities. Responsible for maintenance of Petty Cash for the Group. Support also included the coordination of: Project Utilization Profiles; Project Booking Forecasts, Internal Training Nominations, New Employee Orientations, Executive Review Reports, all of which were provided to upper management on a weekly basis. Generation of Labor Utilization Statistics. Tracked & reported all overhead expenditures related to travel, training, conferences & business development. Maintained continuity during the absence of the Group Director, assisting the Acting Director in ensuring all required actions & issues were handled in a smooth & efficient manner. Required to make administrative decisions independent of management direction. EDUCATION
SEPTEMBER 2012
LICENSED/CERTIFIED MASSAGE THERAPIST, VIRGINIA SCHOOL OF MASSAGE Modalities Studied: Swedish, Cranial/Sacral, Reflexology, Hydrotherapy, Shiatsu, Accu-pressure, Deep Tissue, Trigger Point Therapy. First Aid and CPR certified. SEPTEMBER 1993
PROFESSIONAL PHOTOGRAPHER, WASHINGTON SCHOOL OF PHOTOGRAPHY SLR/Digital, Medium & Large format. Product, portrait, architecture & wedding photography. JUNE 1988
ASSOCIATES DEGREE, NORTHERN VIRGINIA COMMUNITY COLLEGE Coursework: Business Administration
SKILLS
15+ years of strong/effective communication & computer skills
Prioritization & problem solving
Organizing & planning
Research & analysis
Strong interpersonal skills
SECURITY CLEARANCE
TS/SCI/SSBI w/full lifestyle poly (inactive)
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