Service Representative Technical Support

Objective

To obtain a job that I can count on for stability as well as my employer can rely on me for that same reason. As I look towards the future in a company I would like to grow within the company and earn an opportunity to get to a point where I can make a difference in my life as well as in my job.

Skills:

I can multitask in busy work environments. I can adapt to change easily. I am able to communicate well with others and understand other’s needs. I am fluent reading, writing, and speaking Spanish.

Computer Skills:

Navigation of web Proficient in Microsoft Word 2019

Proficient in QuickBooks 2019

Proficient in Microsoft Outlook 2019

Proficient in Microsoft PowerPoint 2019

Proficient in Microsoft Excel 2019

I type at 45 words per minute.

Education:

Valley High School in Las Vegas, Nevada August 2010 - June 2014

*Obtained a high school diploma

*Extracurricular activities: Hospitality and Tourism, Lifetime Sports, Computers, Spanish I, French I and II, TRIO.

Work History:

Enova International / September 2022 – present

-Customer Service Representative

Bank of America / October 2020 – July 2022

-Customer Service Representative

Turtle Peak / February 2020 – October 2020

-Sales / Customer Service Representative

Asurion / August 2018 – February 2020

-Premiere Technical Support for Verizon Wireless

Portfolio Recovery Associates / December 2017 - August 2018

-Collections

Telus International / July 2017 - December 2017

-Technical Support for Google Project Fi

RDI / January 2017 - July 2017

- Telemarketing/Sales

Telus International / July 2015 - June 2016

-Customer Service Representative / Technical Support for Mastercard

EGS / February 2015 – July 2015

-Troubleshooting for CVS pharmacy

McDonald's / May 2013 - May 2014

-Cashier

Dear Hiring Manager,

In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customers.

My long-term experience has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times as a front-line representative.

It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Adriana Hernandez

Contact this candidate