Executive Assistant Office Manager
Resume:
Lisa Stubbs-Ricardo
Missouri City, TX *****
***************@*****.***
Authorized to work in the US for any employer
Work Experience
Executive Assistant to CEO/Office Manager
LANDZONE INC, A Real Estate Investment Company - Houston, TX June 2017 to December 2023
• Managed and performed all duties necessary for efficient and profitable daily business operations.
• Proficient with the following: HCAD.org, cclerk.htx.net, hcdistrictclerk.com, HCTax.net, and LEXISNEXIS.
• Assisted Title Company to clear property titles by resolving property tax balances, tax liens, financed tax loans, and by reviewing/approving of closing documents.
• Performed research required to determine the monetary value of properties prior to bidding/purchasing at the monthly Harris County Precinct and Trustee Property Foreclosure Auction.
• Bid and purchased properties on behalf of the company at Harris County Precinct and Trustee Property Foreclosure Auction.
• Created and filed necessary legal documents with appropriate courts of law.
• Served as Officer of Company in legal proceedings.
• Represented the company at Harris County Appraisal District hearings to correct inaccurate property appraisal values.
• Managed accounts receivable and payable for both business and personal finances.
• Aesthetically staged and managed open house events for homes purchased and sold either as-is or renovated .
• Created, posted and maintained online advertisements for properties listed for sale.
• Ensured the ongoing accuracy of property pricing, photography, and descriptions posted on social media, print, billboard and MLS listings.
• Managed Home-Owner Association (HOA) relationships including payment of dues and immediate resolution of violations.
• Project Manager for property remodels and repairs, including obtaining bids, negotiating contracts, hiring contractors and managing project timelines.
• Managed all aspects of property maintenance including general upkeep repairs and landscaping for all properties.
• Managed all property accounts including county tax accounts, home insurance, HOA and utilities.
• Assisted with research, client communication and legal filings for properties eligible for Excess Proceeds.
Customer Management Specialist, SalesForce.com
VROOM, Contract Assignment - Houston, TX
November 2021 to May 2022
Monitored end-user usage of software and perform daily administrative and user support tasks for company’s CRM software, SalesForce.com.
National Client Services Manager/Executive Asst to CEO The Thomas and Means Law Firm, LLP - Houston, TX
January 2014 to June 2017
Specialized in providing law enforcement training and risk management consulting services to law enforcement agencies nationwide.
• Served as Executive Assistant to firm partner, Randy Means, JD
• Sold self-guided computer-based learning software, in-person seminars, video learning series, publications, and legal textbooks to law enforcement agencies nationwide.
• Increased sales for current customers, resurrected past customers and obtained new customers via cold calling and networking.
• Obtained accreditation from both the Peace Officer Standards and Training Board and the International Association of Directors for Law Enforcement Standards and Training (IADLEST) for each state our training products were provided thereby significantly increasing sales and attendance.
• Designed and updated marketing materials including creating a social media presence, email marketing campaigns, and the creation and distribution of a quarterly newsletter.
• Assisted in writing and editing of Randy Means’ second, published textbook.
• Created content and format of computer-based training programs.
• Managed IT Technician to meet both computer-based learning design/visual/audio goals and project timelines.
• Conducted market research and analysis to better forecast future marketing plans and to support both the update of existing learning materials and the development of new products and consulting services.
• Scheduled and managed seminar calendar for partner, Randy Means, JD, and co-instructors. Inventory Tracking Specialist/Logistics Asst Manager Green Field Energy Services - Houston, TX
March 2013 to December 2013
(Company sold technology to General Electric and filed Chapter 11 Bankruptcy November 2013)
• Maintained accurate daily, inventory counts and locations of proppant.
• Coordinated logistics related to proppant delivery via trucking and rail to drilling sites and multiple, transload facilities.
• Assumed leadership role in the absence of Purchasing Manager.
• Trained and supervised four (4) new employees.
• Managed relationships with proppant vendors and transportation carriers.
• Created purchase orders and processed invoices for payment using Microsoft’s Great Plains (GP) Accounting Software.
• Stream-lined invoice processing procedures to improve efficiency and accuracy of Accounting Department reporting thereby reducing surplus inventory purchases and waste.
• Developed and implemented a checks/balances system to provide real time, accurate proppant inventory reporting.
• Reconciled end of day and month-end proppant inventories stored at transload facilities and drill sites. Account Manager
Donovan and Watkins, LLP, A Willis Group Company - Houston, TX August 2010 to July 2011
Sold personnel services on a temporary, contract and direct hire basis for legal, accounting, finance, administrative and clerical positions to both existing and newly acquired clients.
• Only account manager, not exclusively assigned to legal sales team, to win a Legal Document Review Project for a major oil and gas company lawsuit involving 300+ plaintiffs. Professional Sales Consultant
Pfizer, Established Products Division - Houston, TX June 2007 to April 2010
Sold pharmaceuticals to family/internal medicine physicians, neurologists, psychiatrists, cardiologists, rheumatologists, orthopedic and pain management physicians.
• District mentor and trainer.
• Elected to Pfizer Diversified Products Sales Input Panel.
• Selling skills recognized as “exceptional” at year end performance assessments and as a “model” for division sales representatives.
• Territory management deemed unparalleled.
Territory Business/Hospital Specialty Mgr/Reg Trainer Baxter Bioscience Division - Houston, TX
January 2006 to February 2007
Sold antibodies derived from human blood plasma to Houston area hematologists, oncologists, neurologists, pulmonary physicians, infusion clinics, hospitals, and inpatient pharmacy accounts. Territory Business Manager, Texas
EyeTel Imaging, Affiliate of John Hopkins Wilmer Eye Institute - Baltimore, MD April 2005 to January 2006
Sold Digital Fundus Camera for Diabetic Retinopathy Risk Assessment to family, internal medicine, and endocrinology physicians.
• Sold 1st camera within first 30 days of employment, winning monetary bonus plus National Recognition at Johns Hopkins Wilmer Eye Institute.
Professional Sales Consultant and District Trainer Berlex Laboratories Inc. (division of Schering AG, now Bayer) - Houston, TX May 1999 to December 2004
Sold female healthcare pharmaceuticals to Houston obstetricians, gynecologists, and family/internal physicians.
• Elected Pharmaceutical Representative of the Year, 2003.
• Received Top Manager Achievement Award, 2004.
• Elected to Marketing Advisory Board, 2000.
• Elected to Product Launch Advisory Board, 2000.
• Promoted to District Trainer and District Manager Trainee, 2002.
• District Top Hand Award for Quota Achievement, yearly, 1999-2003.
• Western area contest winner for most acquired new prescriptions, 1999. Education
Bachelor of Science in Animal Sciences - Pre-Veterinary Texas A&M University - College Station, TX
August 1993 to May 1996
Associates-Transferred to Texas A&M University in Biology St. Edward's University - Austin, TX
August 1991 to May 1993
Skills
• Marketing
• Account management
• Sales
• B2B sales
• Salesforce
• Business development
• Presentation skills
• CRM software
• Project management
• Customer service
• Negotiation
• Hospitality
• Google Suite
• Market research
• Leadership
• Inside sales
• Sales management
• Cold calling
• Pricing
• Budgeting
• Calendar management
• Events management
• Project coordination
• Bookkeeping
• Google Docs
• Schedule management
• Front desk
• Research
• Direct sales
• Social media management
• Clerical experience
• DocuSign
• Accounts payable
• Typing
• Payroll
• Adobe Acrobat
• Office management
• Customer relationship management
• Accounts receivable
• Email marketing
• Purchasing
• Database administration
• Procurement
• Oil & gas
• IT
• Medical terminology
• Hospital experience
• Order entry
• Supply chain
• Windows
• Product demos
• Data collection
• Merchandising
• Restaurant experience
• Human resources
• Property management
• QuickBooks
• Grocery store
• Personal assistant experience
• Healthcare management
• Microsoft Dynamics Navision
• Resort
Assessments
Marketing — Proficient
November 2022
Understanding a target audience and how to best communicate with them Full results: Proficient
Administrative assistant/receptionist — Proficient November 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient November 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Project timeline management — Proficient
January 2023
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Project timeline management — Proficient
June 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2022
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Inside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Basic bookkeeping — Proficient
May 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Written communication — Proficient
January 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient October 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
November 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Work motivation — Proficient
June 2021
Level of motivation and discipline applied toward work Full results: Proficient
Working with MS Word documents — Proficient
November 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Managing accounts in QuickBooks — Proficient
July 2023
Using QuickBooks software to manage business financials Full results: Proficient
Filing & organization — Proficient
December 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
May 2021
Influencing and negotiating with customers
Full results: Proficient
Outside sales — Proficient
November 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Business math — Proficient
November 2022
Using basic math to solve problems in a business context Full results: Proficient
Legal skills — Proficient
November 2022
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Proficient
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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