Shift Lead Customer Care
Resume:
Hello
I’m Araceli Ochoa
San Bernardino, CA 92404
***************@******.***
Skills
- Bilingual
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to enclose both employee safety and customer satisfaction
- Works as a team player
- Problem solving abilities
- Good individual worker
- Skilled in Microsoft Word, Excel, Powerpoint, Google Docs Experience
March 2019 - June 2021
Miguel’s Jr, 7490 Cherry Ave Fontana, CA 92336 - shift lead supervisor
● Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain restaurant.
● Memorized over 20 menu items and rotating specials in order to give customized recommendations to guests.
● Swifty and successfully resolve conflict resulting in customer satisfaction.
● Ensures that money is properly handled and taken care of. October 2021 - May 2022
T-Mobile, 15070 Summit Ave Fontana, CA 92336 - mobile expert
● Listen closely to customers
● Aid people who have issues with their phone while providing good customer care.
● Memorize daily promotions for Sprint and T-Mobile customers. February 2022 - February 2023
Anabi Medical, 160 E Artesia St, CA 91767- lab technician
● Attention to detail
● Assess the laboratory’s quality control using standard laboratory tests and measurement controls, ensuring that all safety and risk-management requirements are met
● Resolve issues with instruments, reagents, and patient specimens as needed
● Skilled with Micros60, TOSOH, Alfa Wasserman, and Abbott machines 2
● Phlebotomy
February 2023 - October 2023
Roll Em Up Taquitos, 1550 W Valley Blvd, CA 92324- shift lead
● Ensures everyone is on task and shift is going smoothly
● Excellent people skills
● Complete store opening and closing procedures and balanced tills
● Maintain clean and well organized production area to avoid violations or unnecessary work delays due to hazards or inefficient layouts
October 2023 - Present
Amazon, 3388 S Cactus Ave Bloomington, CA 92316 - Associate
● Label products and store into correct totes
● Use pallet jack and drop off shipments to corresponding location around the warehouse
● Unload shipments from trailer lifting boxing 45+ lbs Education
August 2019 - May 2020
Cal State University of Fullerton, 800 N State College Blvd Fullerton, CA 92831 Completed 1 year of college
June 2021 - PRESENT
Chaffey Community College, 16855 Merrill Ave Fontana, CA 92335 Currently attending to receive Associate's degree
June 2019 - June 2019
University of Redlands, 3610 Central Ave Riverside, CA 92506 Phlebotomist training Specialists
August 2019 - August 2019
Bolivar Family Medical Clinic, 598 N. st San Bernardino, CA 92410 Phlebotomy externship
Awards
Employee of the month
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