Customer Service Shuttle Driver
Resume:
Rozetta Norman
Memphis, TN *****
**.******@******.***
Obtain a customer service position at an institute where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities. Authorized to work in the US for any employer
Work Experience
Custodian Supervisor
FPG - Southaven, MS
March 2020 to Present
Assist in cleaning up facilities and businesses restrooms and offices Transportation Driver
Premier Transportation - Memphis, TN
August 2019 to Present
Driver big bus shuttle bus mini van to people destination wait on them and keep back to destination Shuttle Driver
Premier Transportation - Memphis, TN
August 2019 to Present
Assist employees customers to and from their destination pick up and drop off due pre and post trip the bus
Shuttle Driver
ABM Industries, Inc. - Memphis, TN
April 2019 to Present
Drive bus to pick up employees for Fedex take them to their destination Bus driver/ monitor
Durham School Services - Memphis, TN
October 2018 to Present
Work on school bus to get kids to school and back home Also pre trip and post trip bus
HOME HEALTH AIDE
At Home Healthcare
June 2016 to Present
JUNE 2016- PRESENT
Performs home management tasks including housekeeping, laundry, shopping, errands and necessary medical needs.
Assist in scheduling doctor's visits, errands and light house cleaning Assist in bathing and preparation of meals.
Assist self-directing consumers in performing maintenance exercise programs Assists the self-directing consumer with use of medical equipment LEASING CONSULTANT CHERRY CREEK APARTMENT
August 2015 to August 2017
Greet prospects and qualify by covering all criteria Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures. Inspect models and available "market ready", communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date. DIRECT SUPPORT PROFFESIONAL
D& S RESIDENTIAL SERVICES
August 2013 to June 2016
AUGUST 2013- JUNE 2016
Performs home management tasks including housekeeping, laundry, shopping, errands and necessary medical needs.
Collects routine specimens
Obtains consumer's weight
Assist self-directing consumers in performing maintenance exercise programs Assist self-directing consumers in performing maintenance exercise programs Cares for male external catheter. Assists with the emptying of indwelling catheter care bag. Assists the self-directing consumer with use of oxygen equipment Assists a self-directing consumer with the changing a urinary diversion appliance or dressing when the ostomy is mature and stable
Home Health Aide
North Delta Hospice and Palliative Services
July 2008 to July 2013
HOME HEALTH AIDE NORTH DELTA PALLATIVE AND HOSPICE SERVICE JULY 2008- JULY 2013
Performs home management tasks including housekeeping, laundry, shopping and errands Prepares and serves simple modified diets according to instruction and assists with feeding as necessary Assists with bathing, dressing and grooming
Assists with toileting, including use of bedpan, commode or toilet Assists with medication as specified on plan of care Provides routine skin care. May assist self-directing consumers in applying nonprescription topical medications to skin surface.
Measures and records vital signs
Collects routine specimens
Completes all other duties as assigned within the scope of practice SALES REPRESENTATIVE T-MOBILE
July 2008 to July 2013
Greet customers and ascertain what each customer wants and needs. Open cash registers, performing tasks such as counting money, separating charge slips, and coupons, balancing cash drawers, and making deposits.
Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices.
Compute sale prices, total purchases and receive and process cash, credit, or check payments. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Recommend, select, and help locate or obtain merchandise based on customer needs and desires. Describe merchandise and explain use, operation, and care of merchandise to customers. Ticket, arrange and display merchandise to promote sales. Education
DIPLOMA
TREADWELL HIGH SCHOOL - Memphis, TN
COMPUTER PROGRAMMING
SOUTHWES COMMUNITY COLLEGE - Memphis, TN
CERTIFICATE OF NURSING in NURSING
HEALTHCAR TRAINING INSTITUTE - Memphis, TN
ASSOCIATES in PHARMACY TECHNICIAN
NATIONAL COLLEGE OF BUSINESS AND TECHNOLOGY - Memphis, TN Skills
• CUSTOMER SERVICE (Less than 1 year)
• DETAIL-ORIENTED (Less than 1 year)
• PROACTIVE (Less than 1 year)
• RECEPTIONIST (Less than 1 year)
• RETAIL SALES (Less than 1 year)
• Property Management
• Bus Driving
• School Bus Driving
• Shuttle Driving
• Nursing
• Catheter Care
• Custodial Experience
• Hospice Care
• Commercial Cleaning
Certifications and Licenses
Certified Nursing Assistant (CNA)
CDL
CDL
Additional Information
SKILLS & ABILITIES
Exceptional ability to stay attentive when dealing with customers Clear communication skills aimed at understanding customers' needs and providing corresponding services
Proven ability to grasp product knowledge and relay product information in a concise but potent manner
Analytic thinking aimed at resolving customers' issues in a proactive manner Able to find conflict resolution without losing self-composure Detail-oriented and efficient in providing customer service in adverse situations Well-versed in adapting different ways under pressure in order to meet deadlines Demonstrated ability to analyze problems or adverse situations in a bid to provide well-placed customer services
Flexibility to work in an ever-changing environment
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